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Check the Integration version 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:

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If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

If a new version is available, click UPDATE  to get the latest one.  

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If the latest version is installed, RE-INSTALL option is displayed.

How to collect logs from Wildix integrations - MacOS

Collect WIService logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice 
• Сlick Go

Or

• Go to macOS status menu
• Click on Wildix Integration Service icon 
• Select About and click Logs

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To view logs, open wislog.txt file.

Collect Screen Share logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
• Сlick Go

Or

• Go to macOS status menu
• Click on Screen Share icon 
• Select About and click Logs

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To view logs, open vnclog.txt file.

Collect Headset Integration logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/hilog.txt
• Сlick Go

Or

• Go macOS status menu 
• Click on Headset Integration icon
• Select About and click Logs

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To view logs, open hilog.txt file.

How

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to collect logs from Wildix integrations - Windows

Collect WIService logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\WIService

Or

• Go to Windows Quick Launch toolbar
• Click on Wildix Integration service icon
• Select About and click Logs

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To view logs, open uilog.txt and wislog.txt files.

Collect Outlook Integration logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration

Or

• Go to Windows Quick Launch toolbar 
• Click on Outlook Integration icon
• Select About and click Logs 

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To view logs, open log.txt file.

Collect Screen Share logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\SS

Or

• Go to Windows Quick Launch toolbar
• Click on Screen Share  icon 
• Select About and click Logs 

Image AddedTo view logs, open vnclog.txt file.

Collect Headset Integration logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\HI

Or

• Go to Windows Quick Launch toolbar 
• Click on Headset Integration icon
• Select About and click Logs 

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To view logs, open hilog.txt file.

Restart WIService - MacOS

To restart Wildix Integration Service, run the following commands:

launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist

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su -l wildix -c '/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist'

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Uninstall WIService - MacOS

To delete Wildix Integration Service, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService

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Uninstall Fax Printer - MacOS

To delete Fax Printer component, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService
sudo rm r /Library/PDF\ Services/Wildix\ Fax

WIService Log files 

MacOS:

/Users/<your user>/Library/Application\ Support/com.wildix.wiservice/wislog.txt 

Windows:

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