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Prerequisites

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• Monthly subscription fee. The fee is purchased for the entire PBX on WMP (the option for purchasing is coming soon. If you want to activate Mode 2, please contact your Area Manager)
• Microsoft 365 (Office 365) E5 or Microsoft 365 (Office 365) E3 + Phone system for each user

Enable MS Phone System for your customer 

Step 1. Request MS Teams Phone System service on WMP

1. Access WMP -> select the Customer -> select the PBX -> click Edit

2. Enable the checkbox next to MS-PhoneSystem 

   
   

   
   

   
   

3. Click Save in the upper right-hand part of the screen and proceed with confirming your order
4. You will receive indications regarding your next steps via email from Wildix Customer Care

Step 2. Provide the needed information to the Wildix Customer Care 

Once you request the service on WMP, a ticket to Wildix Customer care is opened automatically. You will receive an email requesting the following information regarding your customer:

• Amount of users that require Mode 2 (MS Phone System) of the Integration (please note that these users must have 365 E3 plan + phone system license or 365 E5 plan on the Microsoft side)
• Email of a customer's admin (email(s) of one user or more users who have admin rights in the customer's Microsoft domain). Multiple emails can be sent and set up

Once this information is provided, your customer will need to wait till the system is added to the dedicated teams4Wildix portal.

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Share this Guide https://confluence.wildix.com/x/9oJtBQ with you customer for the setup steps on teams4Wildix portal.

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