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<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

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Info

This guide explains how to configure x-bees website widget.

Created: June 2022

Permalink: https://confluence.wildix.com/x/wQDCBg

Introduction

x-bees Kite widget is a professional solution for business communication based on the WebRTC technology that brings Unified Communications to the corporate website. Using the widget, website visitors can communicate with agents via chat, video conference, share data, all in just a few clicks. And the chat requests from website visitors are easily managed by PBX users via x-bees interface.

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  • Min. supported WMS version: 5.04.20220504 or higher
  • Browser compatibility: Google Chrome

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Note

Note: All widgets are available for all users of all PBXs belonging to the same Customer (no matter whether PBXs are in WMS network or not).

Current limitations:

  • User from one PBX in WMS network can reset Kite widget configuration of a group or agents of another PBX
  • Messages are not delivered if user writes a message via Kite widget to himself themselves or to a group he belongs they belong to
  • Forward button in message menu currently doesn’t work
  • It is not possible to save pictures or video from conversation (only preview available)
  • After pressing user avatar near the received message or in the Read by section, a page with blank message boxes is displayed
  • After reloading the page, the title of the conversation is changed from the agent's full name to "Support agent" (or another data inserted into “Service name” field during Kite widget setup)

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