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Introduction

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Basic features:

• Control Wildix devices
• Answer and make calls
• Put a call on hold and resume
• Perform blind and attended transfers
• Communicate your presence and activity status and geolocation information
• Monitor presence and activity status and geolocation information of other users
• Exchange chat messages with users
• Monitor active calls
• Record calls
• Monitor and manage call groups
• Hotel features (check-in, check-out, wake up calls, make up the room requests management)
• Call history
• and other features

Collaboration WebAPI is easy to set up and can be customized to fit your specific needs. The architecture is flexible and scalable and allows implementing additional functionality on the go.

Implementation

Wildix WebAPI demo is a web application example, ready for integration. 

You can download the JavaScript library from the Wildix website or directly from your Wildix PBX using this path: https://{PBX_IP}/public/wtapi.js

Developer’s Documentation is available online to help you to understand better the Wildix WebAPIs architecture and to customize the application to your specific needs.

You can fully customise this application by integrating only separate modules from the library or by expanding it with PBX Control APIs.

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Introduction 

Collaboration WebAPI is a working demo which you can start using today on your Wildix PBX.

We also provide a JavaScript library and documentation for web developers to integrate Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio).

Requirements

• A Wildix PBX
• Wildix Collaboration license
• For the integration with external software, Wildix  Wildix W-TAPI license is license is required
• Licenses necessary for Per User PBX: https://manuals.wildix.com/licensing/

Developer Documentation and JavaScript Library

You can also use the online demo version of WebAPI available at this link via the Wildix website.

JavaScript Library Plugins

Console Plugin

Control Wildix devices registered to your extension

Features:

• make a call
• answer or decline a call
• put a call on hold and resume
• blind transfer
• bridge two calls (attended transfer)
• start and stop call recording
• hangup
• monitor your active calls and receive new calls notifications

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• Wildix WP phones (except WP400 pre 2015)
• Web phone

Chat Plugin

Allows users to exchange chat messages with all the users of the system.

Subscription Plugin

Allows users to monitor the presence status of the colleagues and their geolocation and communicate their own presence status and location to other PBX users.

Call Groups Plugin

Allows user to monitor the call center activity and to manage the call groups.

Features:

• Receive the list of all the call groups with a list of group members
• Monitor the active calls
• See the talk time / idle time for each group member
• Dynamically add members to call groups
• Put a user on pause in a call group
• See the list of callers, the channel and the waiting time to be connected to a call agent

Usage notes:

• It is not possible to add a user to a group over the WMS Network
• For a user who has been dynamically added to a call group, the user preferences do not work (DND, mobility, call forwarding…), “Call waiting” feature is off. For group members added via WMS, user preferences work and “Call waiting” feature is on
• The ACL ability “can/cannot manage a callcenter” allows a user to perform actions on call groups’ members: put a user on hold, add users to call groups. In case the ability is disabled (“cannot mange a callcenter”), a user can perform the actions only on himself (add himself to a call group, put himself on pause in a call group)

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download the JavaScript library from the Wildix website or directly from your Wildix PBX using this path:

https://{PBX_IP}/public/wtapi.js

Developer’s Documentation is available online.

Read also: PBX Control APIs.

Access WebAPI Demo 

You have several options to access WebAPI demo:

Option 1 - use our online demo version, available at https://wildix.com/webapi/# (add the domain to the whitelist)

Option 2 - upload WebAPI to a web server reachable via HTTP/HTTPS and add the domain to the whitelist

Option 3 - upload WebAPI on the PBX:

• connect to the PBX via SSH:
• create a folder /var/www/scripts
• copy the application folder to /home/admin (delete the version number) using the command scp
• move the folder via SSH from /home/admin to /var/www/scripts
• edit the owner (chown wms:wms -R /var/www/scripts) 
• now you can access the page by this link: https://your_PBX/scripts/application_folder/index.html 
  
  

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Predictive Dialer allows you to generate a number of outgoing calls equal to the number of free call agents plus a number of spare calls.
The number of spare calls allows boosting the call center performance by pre-dialing final customers.

Immediately after answer, a final customer can hear a message informing him/her that their call is forwarded to a call agent. While waiting for the answer, either music on hold or a ringback is reproduced.

Features:

• Start/stop calling the customers
• Manage the call agents and monitor their realtime status
• See the number of called customers waiting for an answer

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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://".

To continue using Hotel Manager, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin).

In case you are using Hotel Manager locally, you have several options:

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• connect to the PBX via SSH:
• create a folder /var/www/scripts
• copy the folder HMS to /home/admin (delete the version number) using the command scp
• move the folder via SSH from /home/admin to /var/www/scripts
• edit the owner (chown wms:wms -R /var/www/scripts) 

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Features currently supported

• Monitor PBX users and rooms with their realtime status information
• Check-in and check-out
• Block of outgoing calls in case the room status is vacant
• Request to make up the room
• Set up wake up calls
• View call history and call costs

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Wallboard

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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://".

To continue using Wallboard, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin).

In case you are using Wallboard locally, you have several options:

...

• connect to the PBX via SSH:
• create a folder /var/www/scripts
• copy the folder HMS to /home/admin (delete the version number) using the command scp
• move the folder via SSH from /home/admin to /var/www/scripts
• edit the owner (chown wms:wms -R /var/www/scripts) 

...

Supported features: https://www.wildix.com/portfolios/call-center-wallboard/  

How to access:

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WebAPI Basic Features

WebAPI library consists of four plugins:

• Console: allows you to control Wildix devices registered to your extension to place, answer and manage calls (hold, record, call transfer)
• Chat: exchange chat messages with PBX users
• Subscription: monitor presence status and geolocation of PBX users, set your own DND / away status
• Call groups: 
  • receive a list of call groups and members of each group
  • monitor active calls on call groups
  • dynamically add members to call groups
  • put call group members on pause
  • see the waiting time 

WebAPI library includes three additional modules:

• • Predictive Dialer
  • Hotel Manager
  • Call center Wallboard

Predictive Dialer

Predictive Dialer allows you to generate a number of outgoing calls equal to the number of free call agents plus a number of spare calls.

The number of spare calls allows boosting the call center performance by pre-dialing final customers.

Immediately after answer, a final customer can hear a message informing him/her that their call is forwarded to a call agent. While waiting for the answer, either music on hold or a ringback is reproduced.

Features:

• Start/stop calling the customers
• Manage the call agents and monitor their realtime status
• See the number of called customers waiting for an answer

Hotel Manager

Features currently supported:

• Monitor PBX users and rooms with their realtime status information
• Check-in and check-out
• Block of outgoing calls in case the room status is vacant
• Request to make up the room
• Set up wake up calls
• View call history and call costs

Wallboard

Full list of supported features: https://www.wildix.com/portfolios/call-center-wallboard/  

How to access Wallboard:

1. Use the link: www.wildix.com/webapi/wallboard/
2. Click “Settings” and fill in the fields:

• • Host: your PBX name
  • Extension: extension of user
  • Password: WEB password of user
  • Callgroup ID: enter the IDs of 1 or more callgroups you want to monitor; SLA wait / percentage parameters are optional
    
    

Example:

The  The counters start once you connect.

• “Calls”: number of calls the agent has managed
• “Global Call Time”: the time this agent has spent in conversations
• “Global Pause Time”: total idle time of this agent
• “Pause Time”: time that has passed since the last call
• “Total calls”: total number of incoming calls to this queu
• “Calls on queue”: number of active calls on this queue

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Incoming calls waiting in queue are displayed below the table in red color

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