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| Info |
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The manual describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation. Created: December 2018 WMS Version: 3.88 Printable End user brochures in different languages are available at this link: W-AIR - End User Brochures Permalink: https://confluence.wildix.com/x/iQA8AQ |
| Table of Contents |
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Before using the Headset
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Update of the Firmware
| Warning |
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After successful registration, put the headset into the charger to update the Firmware. |
You can see the progress of the upgrade procedure of W-AIR headset on the web interface of the W-AIR base.
| Note |
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Note: you can find W-AIR headset on the base's interface by its IPEI, to check IPEI, detach the microphone from the headset, as shown on the picture: |
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- Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
- You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
- If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:
Incoming call
When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer (in case you enable "Silent mode", only LED indicator blinks)
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Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"
Hold
Put a call on hold/ Retrieve a call:
Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"
End a call
End an active call:
Press Call button to end a call
W-AIR Headset Menu mode
How to access and navigate through the Menu
When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.
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