| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
...
| Html |
|---|
<div class="fb-like" data-href="#https://confluence.wildix.com/x/C4D-AQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |
...
| Html |
|---|
<div class="lang-box-pdf">
<div>
<div class="google-lang">
<div id="google_translate_element">
</div>
<script type="text/javascript">
function googleTranslateElementInit() {
new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element');
}
</script>
<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
</div>
<div class="pdf-button">
<a href="#https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=33521675" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a>
</div>
</div>
</div> |
| Info |
|---|
Document descriptionCall parking feature allows users to place a call on hold and then pick up the call from any extension. Consult the documentation to find out how to implement the feature. Updated: January 2019 Permalink: https://confluence.wildix.com/x/C4D-AQ |
| Table of Contents |
|---|
Configuration
- Create a new user of type “Park Orbit”:
...
- Make sure the following preferences are enabled for the newly created user (click Edit preferences -> Features):
- Call waiting: enable to be able to park more than one call at a time
- Call timeout: enable and define the timeout for return from parking
...
Park a call with Function / BLF key
- Add a Function Key Add “Park Location” Function key for users who use the parking feature
You can do it via WMS (click Edit preferences > Settings, Function keys) or via Collaboration (Settings -> Function keys):
WMS -> Go to Users -> select Select a user -> Edit > click Edit preferences -> Settings, Function keys:
Go to Collaboration -> Settings > Settings -> Function keys:
- Park / resume a call via Function / BLF key is possible from WP or Collaboration -> Function Keys:
Press the BLF key configured as “Park orbit” Location” during a call to park a call / press it again to resume.
VIDEO TUTORIAL:
| Html |
|---|
<div class="container">
<div class="video">
<iframe width="560" height="315" src="https://www.youtube.com/embed/09xs1e_a1CY?rel=0" frameborder="0" gesture="media" allow="encrypted-media" allowfullscreen></iframe>
</div>
</div> |
Park a call via blind Call Transfer and resume via Call Pickup
It is possible to park a call via Call Transfer and resume a Parked parked call via Call Pick up from any device connected to the Wildix system.
| Note |
|---|
Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability "Can" - "Call Pickup". Consult ACL rules and Call classes management Guide for details. |
Park and Resume via Collaboration:
...
- To park a call, perform a blind transfer to Park orbit user:
- To resume a call, find “Park orbit” mouse over Park orbit user in your Roster and click “Pick up”-> click Options button (three dots) -> select Pick up:
Park and Resume from ANY Device connected to Wildix system
- To park a call, perform a blind transfer to “Park orbit” Park orbit user
- To resume a call, use Feature Code "Pickup" 88
Example: Dial 883245 884488 where 88 is Pickup Feature Code and 3245 4488 is “Park orbit” extension.
| Html |
|---|
<div class="fb-like" data-href="#https://confluence.wildix.com/x/C4D-AQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |
...