Document description
Updated: January 2019
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Configuration
- Create a new user of type “Park Orbit”:
- Make sure the following preferences are enabled for the newly created user (click Edit preferences -> Features):
- Call waiting: enable to be able to park more than one call at a time
- Call timeout: enable and define the timeout for return from parking
How to park / resume a call:
Park a call with Function / BLF key
- Add a Function Key “Park Location” for users who use the parking feature
You can do it via WMS (click Edit preferences > Settings, Function keys) or via Collaboration (Settings -> Function keys):
WMS -> Users -> select a user -> Edit preferences -> Settings, Function keys:
Collaboration -> Settings -> Function keys:
Park / resume a call via Function / BLF key is possible from WP or Collaboration > Function Keys:
Press the BLF key configured as “Park orbit” during a call to park a call / press it again to resume
VIDEO TUTORIAL:
Park a call via blind Call Transfer and resume via Call Pickup
It is possible to park a call via Call Transfer and resume a Parked call via Call Pick up from any device connected to the Wildix system.
Park and Resume via Collaboration:
- Add user of type “Park orbit” to Roster (click Other > “Edit colleagues” to add user)
- To park a call, perform a blind transfer to Park orbit user:
- To resume a call, find “Park orbit” user in your Roster and click “Pick up”:
Park and Resume from ANY Device connected to Wildix system
- To park a call, perform a blind transfer to “Park orbit” user
- To resume a call, use Feature Code "Pickup" 88
Example: Dial 883245 where 88 is Pickup Feature Code and 3245 is “Park orbit” extension.