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Voicemail access for users

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• Collaboration - Voicemail menu
• WP4X0 phones - press Voicemail button
• Vision, WP600AXX phones - Voicemail menu

• iOS / Android - History menu → Voicemail tab

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Mailbox management

Voicemail management is possible if you access Voicemail via Feature code 81 (by default).

Listen to message details

By default message details are not pronounced. You can enable announcing date, time and caller phone number for Voicemail messages in WMS → Dialplan → General Settings. Otherwise, press 2 for message details after the message playback.

Send a reply

1. Press 2 for the message details after the message playback
2. Press 3 for advanced options
3. Press 1 to send a reply

Forward a Voicemail to another user

1. Press 2 for the message details after the message playback
2. Press 8 to forward the message to another user

Delete a Voicemail 

1. Press 2 for the message details after the message playback
2. Press 7 to delete the message 

Organize by folder

Call 81, then press 2 for message details, then press 2 again to change folders:

• 0 for new 
• 1 for old
• 2 for work
• 3 for family
• 4 for friends

Record personal Voicemail greetings

Call 81, press 0 for mailbox options, then:

• press 1 to record your unavailable message and follow the audio instructions
• press 2 to record your busy message and follow the audio instructions
• press 3 to record your name and follow the audio instructions

Access Voicemail of another user

1. Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)

2. Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/Collaboration)

Voicemail to email

Users receive voicemail notification via email with attached audio file (if email is specified in user personal settings). 

Voicemail conversion to text (speech-to-text)

Additionally users can receive Voicemail transcription to email. 

Set up forwarding to Voicemail

Forwarding to Voicemail can be set up by user in user settings (Collaboration / WMS) or by system administrator in Dialplan. 

Call forwarding to Voicemail - personal settings

In Collaboration → Settings → Features users can set up call features per call type (internal / external / blacklist / whitelist) and based on the current user status (available / do not disturb / away)

If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behavior is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status.

Example1: "Do not disturb" / "away" tick is off - this means when user status is dnd and user is busy on the phone, calls are forwarded to Voicemail (in the first column for "available" status Call Forward Busy: VOICEMAIL is specified)

Example2: "external" class is activated only for "away" user status, this means, for "available" and "do not disturb" status behavior will be inherited from "internal" call class, and only in case user status is "away", all external calls will be forwarded to voicemail (Call Forward All: VOICEMAIL):

Call forwarding to Voicemail via Dialplan

Dialplan application "Go to Voicemail" allows routing calls to Voicemail. As destination it is possible to add one or multiple extensions and email addresses. For more details refer to the guide Dialplan applications. 

Use case: normally this application is used with Switches and Timetables, allowing to incoming route calls to Voicemail in case the office is closed, for example. You can learn more about setting switches and timetables in WMS Start Guide (Dialplan practical examples → External Dialplan: main).

Access Voicemail from outside

It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications. 

Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.

Shared Voicemail

Wildix system supports two ways of subscribing to someone's Voicemail:

• BLF / Feature key "Voicemail" supported on WP480G 2017 / WP490G 2017 (recommended): allows you monitor and listen to Voicemail of the selected user (when new message received, BLF LED turns steady blue)
• "Shared Voicemail" feature in WMS → Users → User preferences (old): subscribes you to the mailbox of the selected user (no access to personal mailbox via WP4X0 XML browser) 

Shared Voicemail BLF key

How-to:

• Add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
• Add Feature key "Voicemail" and specify user (via Collaboration or WMS). 

When monitored user receives a new Voicemail, BLF LED turns steady blue until the owner or the subscribed user reads the message (or marks it as "read").

Both the mailbox owner and the subscriber can delete Voicemails from WP4X0 XML browser interface.

Important: ACL rule "Cannot use - Voicemail" has higher priority than "Can see - Voicemail", read ACL rules & Call classes management Guide for details.

Limit access to Voicemail

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More information on Provisioning custom parameters: Provisioning Custom Settings.

Developer: Voicemail APIs

Currently three requests are supported: DELETE / PUT / GET. Check documentation (under History → Voicemail): https://manuals.wildix.com/pbx-control-apis/ 

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