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Info

This document explains how to set Caller ID (caller name and/ or caller number)

Created: August 2019

Permalink: https://confluence.wildix.com/x/jgBKAw

Table of Contents

Caller ID allows the person being called to see the number and/or the name of the person calling them, when they have the correct equipment to receive the Caller ID information. Also, it is important to keep in mind that ultimately it is the carrier who is in control of the Caller Id name and number, see Carrier considerations.

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"${name}" <sip:0987654321@20.30.40.50>

Incoming Caller ID


Note

The feature Worldwide Phonebook is enabled on the PBXs with recurrent subscriptions and at least one Premium license by default.

How it works: if the caller is not present in the company phonebooks, a lookup in external online resources is performed. More details on Worldwide Phonebook: Wildix Business Intelligence - Artificial Intelligence services

It is possible to disable Worldwide Phonebook via Global Dialplan Variables. More details: Custom Global Dialplan Variables List.

Incoming Caller ID, name and number received on each incoming call,  can also be manipulated if needed. Please keep in mind that incoming Caller ID name and number also depend on the carrier, please see Carrier considerations.

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