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Info
Document description

The Guide describes how to configure and use identity of numbers.

Created: August 2019

Permalink: https://confluence.wildix.com/x/AgBKAw

Table of Contents

Overview

The feature is supported for both internal and external calls. 

Requirements: Basic license

...

Configuration

Step 1. Add extension numbers by creating extra users to use them as custom identity numbers. Do not use real user extensions for this purpose. 
Step 2.

  • Go to WMS -> Users -> select a user or multiple users
  • Click Edit preferences -> Settings
  • Specify the custom identity numbers that you've added previously in the filed Identities

Step 3.

...

(https://manuals.wildix.com/licensing/).

The feature allows changing a real user's number and substituting it with a false identity. The configuration can be set up for both internal and external outgoing calls. 

Warning

Limitations (only for internal calls): 

  • A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View) 
  • Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History) 
  • A caller cannot see call duration in Collaboration 
  • A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works) 
  • BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled 

Configuration

Step 1. Add extension numbers by creating extra users to use them as identity numbers. Do not use real user extensions for this purpose. 
Step 2. 

  • Go to WMS -> Users -> select a user or multiple users
  • Click Edit preferences -> Settings -> Identities
  • Specify the custom identity numbers that you've added previously in the field Identities:

Step 3. Add BLF key "Identities":

  • Go to Users -> select a user or multiple users
  • Click Edit preferences -> Settings -> Function keys

or

  • Collaboration -> Settings -> Function keys


Note: The previous configuration (ticket WMSticket WMS-6527) stops working after the upgrade. Please make the reconfiguration.

...

Usage

  • Press BLF "Identities" on WP4X0 on WP4X0 or WelcomeConsole
  • Select the identity from the list of all available identities identities 
  • The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls calls 
Note

Note: After changing the identity, it is also displayed on W-AIR handsets.


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