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This Quick Start Guide explains how to provision Wizyconf via WMP and access, participate in conferences. For the installation and connection, consult Wizyconf Installation Documentation. Created: July 2019 Permalink: https://confluence.wildix.com/x/GQAxAw |
Table of Contents
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Prerequisites:
The notification about the upgrade is displayed. Then the devices is rebooted automatically.
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Note |
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Note: Wizyconf upgrade is not displayed on WMS interface, |
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Note: you may need to connect a mouse and a keyboard for the upgrading procedure. |
After the upgrade
"Connection Error" notification at the very beginning means:
- there is no Internet connection
- auto.wildix.com doesn't have a PBX, it is not provisioned, not present on WMP → the device not assigned/ provisioned on WMP
- or PBX is on WMP but it is unavailable right now → PBX not reachable
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Minimum WMS version: 4.01.44034.20 |
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Permalink: https://confluence.wildix.com/x/GQAxAw |
Table of Contents
Provisioning and configuration
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- Go to WMP -> select a customer
Select the PBX ->click > click Options button (three dots) and choose Devices from the drop-down list:
Click + to add Wizyconf:
The list of all your available devices opens; select Wizyconf and click click Add to assign it to the PBX:
Go to WMS ->> Devices: provisioned Wizyconf appears on the list:
Warning |
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Important: After Wizyconf is provisioned, its status in WMS -> Devices stays gray, no IP and firmware are indicated. |
Assign Wizyconf to user
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Important: Before assignedassigning, make sure that a user has Wizyconf License previously purchased on WMP. If the user doesn't have the correct license, the error notification is displayed on Wizyconf. |
- Go to WMS -> Devices
Select
the provisionedWizyconf and click Assign to user
Note Note: Once the user is assigned,
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it is impossible to delete him, you can just re-assign Wizyconf to another
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user.
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Important: 1 Wizyconf account can be used with 1 Wizyconf. |
The first upgrade
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Note: You may need to connect a mouse and a keyboard for the upgrading procedure. |
Prerequisites:
- DHCP Server
- Stable internet connection
Upon the first launch, Wizyconf is automatically upgrades its firmware. The notification about the upgrade is displayed. It takes up 10 minutes to complete the upgrading process (depends on the Internet connection). Then Wizyconf is rebooted automatically.
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Notes:
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Note |
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Note: Wizyconf upgrade is not displayed on WMS interface, |
Connection Error" notification at the very beginning means:
- There is no Internet connection
- The device is not assigned/ provisioned on WMP
- the PBX is not reachable
Note: Please do not press Back, use Retry key! - won't be included, will be improved.
Accessing the conference
If the procedure is correct, the Conference list is displayed on Wizyconf.
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Note: If a user is invited to a conference, press Refresh on Wizyconf to display the conference in the |
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list |
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. |
If a wrong user is assigned to Wizyconf, assign the correct user and turn on/ turn off (disconnect and connect) Wizyconf via Power key on Wizyconf-Core
Appendix 1. Troubleshooting
Issue: After
Reason: the old password is used
Solution: Autorize Wizycong via Collaboration
- The following notification is displayed on Wizyconf:
An example: Delete the device from WMS Devices and then click Sync from WMP → the device will appear → the notification "Device not assigned to any user" is displayed on Wizyconf.
To authorize this device enter this code: => the code should be entered in Collaboration from any user from the same PBX → press Retry on Wizyconf - this can be used after you use backup and the password may change → the tokens are different on Wizyconf, Provisioning can be made via semi-automatic mode if the provisioning is resolved on PBX itself. Wizyconf
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