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The feature allows changing a real user's number and substituting it with a false identity. The configuration can be set up for both internal and external outgoing/ incoming calls.

Video:

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• A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View) 
• Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History) 
• A caller cannot see call duration in Collaboration Collaboration -> History 
• A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works) 
• BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled 

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Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign Basic PBX-Service License to such users). Do not use real user extensions for this purpose. 
Step 2. Specify the number(s) in WMS:

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Step 3. Add BLF keys "Identities" or "Line" (available starting from WMS v. 4.03.44914.04):

• Go to Users -> select a user or multiple users
• Click Edit preferences -> Settings -> Function keys

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• Collaboration -> Settings -> Function keys

Configuration for incoming calls 

Anchor
incomingcalls incomingcalls

• Set the identity number as a called number in Dialplan
• Use Set application to set the variable __TO_IDENTITY: Set  ->__TO_IDENTITY ->${EXTEN}
• Use Dial the phone application to dial the real user number

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• Press BLF key "Line" on a phone. Its LED indicator becomes steady blue
• Dial a number you wish to call
• The identity number prefix is automatically prepened to a called number

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