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DeviceBackOfficeHelperHopperSalesFloorHopperSalesFloorHopper + AISuperHopper + AI
Ideal for: For SIP devicesAdministration and support users who don't face customers Customer care, contact center, users who need access to integrations Retail assistants who work on the shop floorRetail assistants who work on the shop floorManagers and supervisors
Free minutes for outbound calls100 min3000 min3000 min3000 min3000 min3000 min
SMS included100 sms200 sms1000 sms1000 sms1000 sms1000 sms
Chats and videoconferencing➖✅✅✅✅✅
Using x-bees apps➖✅✅✅✅✅
Adding guests to conversations➖➖✅✅✅✅
Integrations➖➖✅✅✅✅
Personal contact-me link, meeting scheduler, website widget➖➖✅✅✅✅
Website widget setup➖➖➖➖➖✅
Max number of devices / callsUp to 1 device / 2 callsUp to 10 devices / 4 callsUp to 10 devices / 8 calls

Up to 10 devices / 8 calls 
(max 2 calls on DECT headset) 

Up to 10 devices / 8 calls
(max 2 calls on DECT headset)

Up to 10 devices / 8 calls 
Contact center events logging➖➖✅✅✅✅
DECT headset included➖➖➖✅✅➖
Internal broadcast channel➖➖➖✅✅➖

Customer service powered by AI prompts

➖➖➖➖✅✅

Wallboard and analytics

➖➖➖➖➖✅


Note

Note:

  • Before WMS Beta 6.04.20230920.1:
    You need to assign "Business" license to all the users who need "x-hoppers-SalesFloorHopper" and "x-hoppers-SalesFloorHopper_AI" licenses.
    Possibility to assign all types of x-hoppers licenses on PBX for each single user is coming soon. 

  • Starting from WMS Beta 6.04.20230920.1:
    The relevant licenses can be assigned to users via WMS -> Users -> Edit user -> License type field. See more in PBX Licensing and Activation - Admin guide (section "Assign correct license type to each user").

    Warning

    Current limitation: Users that have x-hoppers-HelperHopper / x-hoppers-SalesFloorHopper + AI licenses, need to be assigned x-hoppers-SalesFloorHopper license in WMS.


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By default, the feature is disabled. To enable it, add the following parameter parameter --xhop_voice_login true to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file. The parameter should be added to the line "ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr": 

Code Block
# vi  /etc/systemd/system/pbx-data-engine.service.d/override.conf

[Service]
ExecStart=
ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr --xhop_voice_login true

Make sure to reload systemd and restart the service to apply the changes:

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Note

Documentation: Dialplan Applications - Admin Guide.

Modifying the timeout of broadcast mute

Starting from WMS Beta 6.06.20240315.1, users have possibility to mute the broadcast by double-pressing the Call button. By default, the broadcast gets muted for 60 seconds. If user wants to unmute the broadcast before the 60-second timeout, user can double-press the Call button again. 

The default timeout can be customized. To do this:

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Note

Note:

  • The support starts from WMS 6.03.20230630.3. 
  • The feature works only if there is an x-hoppers license available on the PBX.

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Record in-store conversations (listen in CDR-View)

Starting from WMS 6.03.20230630.3, it is possible to record in-store conversations and listen them via CDR-View. The recording starts when user unmutes himself in the conference and begins talking.

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