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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Updated: January 2021October 2023 Permalink: https://wildix.atlassian.net/wiki/x/nxTOAQ |
Table of Contents
All WBI services, except for Worldwide Phonebook, are available only with:
Premium License
Monthly / Yearly / Five year subscription on Per User PBXs (not available on Lifetime PBXs and Per Service PBXs)
CNAM (Worldwide Phonebook) service is available only for CLASSOUND-enabled PBXs in the USA and Canada starting from WMS v. 6.02.20230201.1.
More details: https://www.wildix.com/licensing/.
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Supported language: en / en-us Starting from WMS Beta 6.03.20230424.1, the supported languages include: it / de / fr / nl / es / es-us. |
The feature is available for internal and external (available starting from WMS 5.02) calls. Additionally, to enable it for external calls, you need to use Global Dialplan variable REPORT_USER_STATUS_FOR_EXT_CALLS.
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Caller name pronounced for calls to user's mobility number
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Thanks to Wildix Mobility service, in case you receive an incoming call and you do not answer within a specified timeout, you will receive this call also to your mobile phone number.
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Now there is still one problem: a colleague is calling you and you receive a call to your mobile phone; as soon as you answer, you will hear the extension number and not the caller name. Thanks to TTS service, starting from WMS version 4 you no longer have to remember all the extension numbers, because caller name is pronounced for calls to user's mobility number.
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Just write down your text, select the voice and generate the audio file. You can adjust volume , pitch and pitch. Save the file once you are satisfied with the output and use it in Dialplan when you need it.
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Note: Starting from WMS 6.04.20231012.1, the following characters are allowed in the audio file name: |
Watch the video:
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https://youtu.be/ljHQPyi2bSs |
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With the help of Speech Synthesis Markup Language, you can make your TTS responses seem more like natural speech. Consult TTS Synthesis Markup Language for details. |
CNAM service (Worldwide Phonebook)
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System-wide feature: 1 Premium license activates the feature per system. |
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Starting from WMS v. 6.02.20230201.1, the service is available for CLASSOUND-enabled PBXs in the USA and Canada, regardless WMS licensing. Prior to the mentioned version, it is available for all systems under Premium license. Important: The service will stop working in June 2023 for non updated PBXs . |
With Caller Name Lookup service you will always know who is calling you, showing whether the call is coming from a mobile or fixed network, even if the person is not present in the enterprise phonebooks or is calling from a different phone number or the caller name could not be defined.
If a caller is not found in the colleagues phonebook and in the enterprise’s shared phonebooks, the system searches in online resources.
It’s possible to disable the service The feature is activated by default on all CLASSOUND-enabled PBXs, but it’s possible to deactivate it by adding the Global Dialplan variable variable EXTCONTACTLOOKUP=no.
Automatic Speech Recognition (ASR)
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Supported languages: WMS 3.88: English (en / en-us) WMS 4.0: English, Italian, French, German |
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<div class="container">
<div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/mcMpy0WfT7U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>
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Starting from WMS 4.0X you You can override the standard audio prompts used in "Dial by name" service via Global Dialplan variable "DIALBYNAME_PROMPT=custom string". How-to:
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IVR via ASR with Directory
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Speech recognition in Dialplan with Voice control. You can build your own IVR in Dialplan and enable the callers to call people and departments using just their voice.
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Each user who needs access to this service, should be assigned a Premium license (starting from WMS v. 4.03.44842.04).license. 1 Premium license provides 2 hours of service per one user. |
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Feature is enabled by default (can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”)
Language of the caller party who recorded the message is used for transcription
Transcripts can be created correctly, only if the corresponding language package is installed on the PBX
- Limitation: 1 min max for each audio file
Call recording & Wizyconf recording transcription (coming later)
*** Coming later! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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