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This Admin Guide describes how to debug and troubleshoot various issues with Wildix Media Gateways. Note that BRI/ PRI Media Gateways are EOL. Created: April 2018 Updated: May 2022 Permalink: https://wildix.atlassian.net/wiki/x/pw3OAQ |
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Introduction
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Troubleshooting of W01/ W02 FXS 2014
Special behavior
Custom encryption is enabled on W01/ W02 FXS for SIP signaling (implemented in WMS version 3.82.32840.35). Starting from WMS version 3.85.35394.9, alternative SIP port for remote registration of W01FXS / W02FXS is used for SIP registration (the first port from RTP range).
In some scenarios, for example, when iptables forwarding is not available, port redirect doesn't work. As a result, W01/ 02 FXS can loss SIP registration.
Solution
Disable the encryption for devices located behind NAT/ Firewall. To implement, you need to apply the following custom parameters to [wildixfxs] section of /rw2/etc/provisioning.conf file:
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The following logical scheme demonstrates the procedure. In this case W02BRI is used (in case W01BRI is tested, you need another BRI device, to set up the second port):
To perform the test:
- Create a user or use an existing one to perform the test. In this example the user “test2” with the extension number 103 is used:
- Connect the Gateway to the Wildix test PBX and make the provisioning (refer to the online Guide if needed); connect the needed ports using the network cable RJ45:
- Create a dialplan procedure to perform the test of the ports:
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PCAP tracing feature is available starting from BRI/ PRI firmware v. 43.1.1264. |
- Access the Gateway's web interface -> System -> Packet Capture
- Fill in the following fields:
- URL: file://test.pcap, where "file://" is the path to save a file, "test.pcap" - its name
- Link Name: eth1
- To start the trace, click Apply & Start Capture -> the status is changed to "Requested"
- Make a call
- After completing it, click Apply & Stop Capture -> the status is changed to "Completed"
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