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This User Guide explains how to use SuperVision and Wildix Phone App.

Other useful links:

HW Version:

Android app Version: 5.1.1

Created: April 2019

Updated: February 2022



  • User name: extension number or email address of user (login via user name is no longer supported in WMS 4.0X)user 
  • Password: user WEB password


7 – Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration

8 – Settings 


Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left.


3 – Mute / Unmute

4 – Video

5 – Transfer

6 – Conference (in case there are more than one active calls)



Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview.

Blind / Attended call transfer



Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings)

Configure BLF keys

BLF keys must be configured in Collaboration -> Settings -> Fn keys / or in WMS (more info: Collaboration User Guide)


  • To participate in a conference, you must be invited by a PBX user. You receive the invitation to chat
  • Tap the invitation link to access the conference 
  • Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Wizyconf Videoconference User Guide for details
  • To leave the conference room, tap Exit the conference (X)


Personal and Account settings

  • Account: Login to Wildix Phone application
  • Personal:
    • E-mail
    • Mobile
  • Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)


    Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.

    Supported audio formats: mp3 and wav.

  • Ringtone volume: Adjust the volume level


  • Update source: allows installing “beta” versions (changelog and upgrade instructions: Wildix website)
  • Check for Updates: tap to search for new versions; in case the new version is available, follow the instructions on the screen to upgrade 


    Note: The possibility to deploy a local upgrade server for SuperVision starting from version 2.9.95 and WMS 4.0195 

    In cases when the phone cannot get firmware from server (for example, connection to the server is blocked from the phone; PBX doesn't have access to the server), you can deploy a local upgrade server and indicate it  in WMS Settings -> Tools and utilities -> Upgrade -> Custom firmware server. Please contact Wildix Support for details.

  • Ringtone: select the ringtone playback mode in case headset is connected: Headset / Speaker / Headset+Speaker (ringtone is played one time to headset and then to speaker)
  • Initiate video calls (On / Off): when On, video is automatically started upon starting an audio call


    Note: Starting from WMS 3.85.35510, you can receive video from doorphones, even when the option is disabled.

  • Audible DTMF (On / Off)
  • Automatic upgrades (On / Off); when Off, an additional option Notify of new versions – On/Off is displayed 

    • auto upgrades = On
      New Android FW is installed during the night, no confirmation is needed; Phone App is automatically downloaded but need your confirmation to be installed
    • auto-upgrades = Off
      notify of new versions = On
      Only notification about new version (Android FW / Phone App) is displayed, new version is not installed automatically
    • auto-upgrades = Off
      notify of new versions = Off
      No auto-upgrade and no notification about new versions

  • Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call 


    Note: We recommend to enable this option for Wizyconf Videoconference.

  • EU volume limit (On/ Off): enable/ disable the volume limit
  • Show chat notification (On/Off): enable / disable visual new chat message notifications
  • Mute notifications during calls (On/Off, enabled by default): disable/ enable sound notifications from third-party apps during a call
  • Number of BLF keys:
    • 4 keys per page (supported in case 12 or less keys are configured: 3 pages x 4 keys)
    • 18 keys per page (supported in case 54 or less keys are configured: 3 pages x 18 keys)
    • 40 keys per page (default: 3 pages x 40 keys)
  • Preferred video size: the default size is VGA, you can switch to QVGA, 720p
  • Integration URL: insert a web application link to allow opening it inside the App
  • Default tab: configure to which page the application is moved after an idle timeout specified in Timeout (seconds). The default page is Function keys. You can change it to Dialpad, Function keys, Integration URL or disable at all
    • Timeout (seconds): adjust the timeout after which Default tab is automatically opened. The default timeout is 120 sec


  • Add and manage accounts. Enable the Google account to be able to download the applications from Google Play Market and to use Google Calendar. Tap + to add a new account. Detailed information: Set up a Google account

Language & input

  • Language: select the language from the list
  • Spell checker: tick off to enable, tap the icon on the right, then tap the earth icon to select a different language for spell checker
  • Personal dictionary: allows you to create a user dictionary
  • Keyboard & Input methods: tap the Settings icon to the right from the keyboard choice to select a different language for the input
  • Speech: allows you to enable and to set up text-to-speech options
  • Mouse/Trackpad: allows you to adjust the pointer speed