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This guide provides step-by-step instructions for using Gong integration with x-bees to review and analyze sales calls and conferences. x-bees documentation: link. Created: June 2024 Permalink: https://wildix.atlassian.net/wiki/x/hwbOAQ |
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- Gong.io account
- x-bees-SuperBee license
- Activated Gong integration component under WMS Settings -> Cloud integrations
Activation
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The activation is performed by PBX admin. |
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- Access your Gong account
- Navigate to Conversations and select a specific call or conference you want to review
Gong provides multiple tools to analyze your sales team interactions:
- View recordings: listen to call recordings/ watch conference recording, review transcriptions
- Check Highlights, Outline, Points of interest: look for Highlights, including key points, next steps, review the conversation outline, Focus on points of interest such as customer questions, objections, and competitor mentions etc
- Coaching: give specific feedback, share best sales practices based on analysis
