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Info

This guide gathers all the information on setting up and using the Voicemail service.

Created: January 2019

Updated: January 2023

Permalink: https://wildix.atlassian.net/wiki/x/lQbOAQ

Table of Contents

General information and limitations

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Note

Notes:

  • In case maximum number of Voicemails per user was reached, caller is notified that user's mailbox cannot accept more messages. This means user has to delete old Voicemails to be able to accept more messages.
  • Note: Starting from WMS Beta 6.01.2022062120221019.24, it is possible to extend the number of voicemails per user. Documentation: Custom config parameters List - Extend the limit of Voicemails per user

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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.

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Enter first five symbols of your user password. Note: press once the star * symbol in place of any special characters (*#$^& and others). Press once a corresponding alphanumeric key in place any minuscule and majuscule letter. E.g. press 2 to enter 2, a, A, b, B, c, C.  

Up to WMS Version 4 (parameter not supported in WMS 4):

Add a custom provisioning parameter "XMLBrowserAuth" to the config file /rw2/etc/provision.conf to enable PIN protection for Voicemail via XML for WP4X0, START, WorkForce, WelcomeConsole phones.

Note

This parameter does not limit access to Voicemail via Feature Code.

More information on Provisioning custom parameters: Provisioning Custom Settings.

Restrict "Shared Voicemail" BLF

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Exit Code "0" from Voicemail allowing caller to speak with an operator

Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator 

How to enable it:

  1. Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
  2. Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")

Dialplan example:


Note

The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0.

Examples:

  • In "main" Dialplan if you want callers coming in from a SIP trunk to be able to press 0
  • In "users" Dialplan if you want internal users that are assigned to the "users" Dialplan to be able to press 0


Auto-deletion of Voicemails

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