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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: November 2023 Updated: May July 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
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Introduction
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- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs.
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Note:
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- Agents: displays data grouped by agents including talk time and ring time, as well as the number of completed and missed calls:
- Agents Extended: displays extended data grouped by agents including talk time and ring time, number of completed and missed calls, split by inbound and outbound calls:
- Companies: displayed data grouped by companies, including the number of missed and completed calls, ring and talk time:
Further tabs present call data in various charts:- Line Chart:
- Area Chart:
- Pie Chart:
- Bar Chart:
- Column Chart:
- Timeline Column Chart:
- Line Chart:
- Advanced Grid: provides extended information compared to Simple Grid including Cost, Service number, PBX information, flags, trunk, tags, service, etc.
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On the page that opens, you can see a report that displays data according to the filters at the top:
When you click on a filter, a pop-up window appears, which allows you to choose by which parameters you want to filter the report. E.g. clicking on the filter Direction (1), you can select inbound/ internal/ outbound calls (2):
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- Click on the button Save view to the left of the filters panel:
- Enter the view name and click Save:
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Note: The option "Make view available to all users" is greyed out and not available for the CDR-View2.x report. |
Change view
The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
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The report is then filtered by the parameter you have just chosen:
You can select multiple filters if required (select the item on the report -> right-click on it and press Filter again).
To clear the filters, click Clear all at the top:
Choose time bucket / filters / sorting via the charts
You can also choose time bucket, apply filters or apply preferable sorting directly on the charts. For this, click on the top bottom button (1) and select the option you need (2) (in our example on the screenshot below it is "Time Bucket"):
Schedule Reports
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