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Basic information on how Dialplan works: Dialplan: How does it work?
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How to use TTS in Dialplan: - It is necessary to first set the language using “Set” application
- if required, you can change the default voice parameter for TTS message. Add "Set" application and use channel variable "TEXTTOSPEECH_VOICE" indicating the new voice parameter. Supported voices list can be found in WMS -> Sounds (secondary top menu)-> Text-to-speech page. Note, that the language of the voice parameter should match the language selected in "Set" application
- Note: Starting from WMS 6.03.20230630.3, neural TTS for Dialplan is used by default. For the following languages, speakers have been changed: Italian, French, Dutch, Spanish. You can select the speaker by adding Set application -> choose the parameter "TTS Voice" - > select speaker.
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- Write a text using “Play sound” / “Play sound and wait for digits” applications. In case you need to insert a pause between words/ phrases, use a variable <break time="1s"/>, where the value "1s" can be changed to any number of seconds
- To learn more about variables, read Smart Dialplan Guide - use of Custom Applications
- You can jump to another Dialplan procedure based on TTS result: use “Jump to if” application with Condition "${TTSSTATUS}"!="SUCCESS" ("UNDEFINED"/"FAILURE")
Note, that this message will not be saved on the PBX and will be generated dynamically upon the execution of this Dialplan application. Example: 
Read more about Wildix Business Intelligence (WBI) services: Wildix Business Intelligence - Artificial Intelligence services. | Warning |
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Prerequisites: - Per User systems (monthly / yearly / five years subscription)
- Premium license
- It's necessary to set the language using "Set" application
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Usually used for outgoing calls (“users” procedure) before the Dialplan application “Dial trunk”, allowing you to set the caller number on this trunk.
- ITC: "speech" (default parameter), "3.1khz", "unrestricted", set to manage ITC (ISDN Transfer Capability) for the network segment between BRI/ PRI gateway and the operator
- TTS Voice (available starting from WMS 6.03.20230630.3): select the preferred TTS speaker
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In case the option you would like to set is not available in the drop-down list of the "Set" application, you can enter it manually. Below you can find some examples of using "Set" application with options which are not available in the drop-down list. Find some examples below. |
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Notes: - The support starts from WMS 6.01.20221019.4
- Besides configuring Speech to Text in Dialplan, you can use a script that saves all recorded data into one file and passes to a database. See the document for details: How to Set Up Wildix Speech to Text
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Dialplan application Speech to text allows to create an automatic system that ask the caller some questions, recognizes the answers, and lets you save the recorded files.
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