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Table of Contents

Introduction

Note

For Requirements and Activation, check x-bees Admin Guide.


From x-bees, it is possible to create new Salesforce Partner Community leads and manually log activities to Salesforce Partner Community:

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Salesforce Partner Community leads management 

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Find

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leads and look up activities

Use the search field in the upper left part of the screen to find Salesforce Partner Community leads and contacts. All the results matching your criteria from your Salesforce Partner Community instance appear in the drop-down list with relevant icons:

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If you are already in a conversation with a Salesforce Partner Community lead or contact, click on the contact from the Info tab to view the information on this Salesforce Partner Community match:

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Log activities

To manually log activities, open a Salesforce Partner Community lead on x-bees. You have two options: 

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Note

Note: The logging process follows the below rules:

  • If x-bees user, who adds a task or makes a call or conference with Lead or Contact, is not present in Salesforce Partner Community, the task in Salesforce Parter Community is displayed as created by user who installed the integration. Otherwise, the task is displayed as created by user, who actually created the task, or had a call or conference with Salesforce Lead or Contact. 
  • When the user who manually logged the activity is not in Salesforce Partner Community, in the Task Information section a comment is added informing whom the task was created by.
  • Internal activities, which involve only x-bees users are not logged.
  • In case of a conference with multiple Leads or Contacts, a task is created for each Lead or Contact that has a match in Salesforce Partner Community.
  • If a Lead's owner is present in the conference, the Lead's owner is displayed as the creator of the task for this Lead. Otherwise, the creator is the user who installed the integration.

Multiple matches found in Salesforce Partner Community

Sometimes, when looking for a Salesforce Partner Community lead on x-bees, multiple matches may be found. In this case, you need first confirm the match, and then log the activity.

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Choose the relevant match (1) and click Confirm (2):

Create a Salesforce Partner Community lead

In case you are in a conversation with an external person who is not present in Salesforce Partner Community, you can create Salesforce lead:

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