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We are excited to announce an update to conversations coming from guest users! With this update, both agents and guests can now see the name and avatar of the person they are chatting with in the conversation title.
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Now, scheduled meetings created by guest users using Meeting Scheduler are automatically logged as activities in Salesforce/ HubSpot. The activity is marked as open and includes all meeting details and descriptions, making it easier than ever to keep track of your meetings. In case of changes or cancellations, the updates are automatically synced to Salesforce/ HubSpot, ensuring that your records are always up-to-date.
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Call recording option and other call window improvements
Changelog reference ticket: XBS-2317.
We're excited to announce that we've added a new feature to our call window dialog - the ability to record calls! With this new feature, you can easily capture important conversations with clients or colleagues, and revisit them at any time as call recordings are sent to your email. Simply click the Record button in the More actions menu during an active call to start recording.
We’ve also streamlined the interface by moving Call video, Add participants and Screen sharing options to the More actions button, while adding Transfer as one of the main actions on the call window dialog. You can now answer incoming calls directly from your Inbox conversations list. Plus, you can now hide the chat and maximize the call window for a more immersive experience.
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