Html |
---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
...
Scroll export button | ||||||||
---|---|---|---|---|---|---|---|---|
|
Info |
---|
This Article explains how to debug Wildix Integration Service and related components. Updated: January 2023 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/jweIAQRRzOAQ |
Table of Contents |
---|
...
Review of versions
All integrations/ components can be installed from Collaboration - > Settings - > Extensions:
If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.
If a new version is available, click UPDATE to to get the latest one.
If INSTALLED indicates that the latest version is installed, RE-INSTALL option is displayed..
For more information on WIService installation and update process, check out the guide What is WIService: Installation
How to collect
...
WIService logs on macOS
Anchor | ||||
---|---|---|---|---|
|
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice
- Сlick Go
Or
- Go to macOS status menu
- Click on Wildix Integration Service icon
- Select About and click LogsSend Feedback
To view logs, open wislog.txt file.
Collect Screen Share logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
- Сlick Go
Or
- Go to macOS status menu
- Click on Screen Share icon
- Select About and click Logs
To view logs, open vnclog.txt file.
Collect Headset Integration logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/hilog.txt
- Сlick Go
Or
- Go macOS status menu
- Click on Headset Integration icon
- Select About and click Logs
To view logs, open hilog.txt file.
Enter description of the bug you've encountered and click Send Feedback
Note |
---|
Note: The checkbox Send logs is ticked off by default. Make sure not to disable it. |
Note |
---|
Note: Starting from v 3.2.17, WIService logs include Headset integration logs. Starting from v 3.4.1, WIService also includes Screen sharing logs. |
How to collect logs from Wildix integrations - Windows
Collect WIService logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\WIService
Or
- Go to Windows Quick Launch toolbar
- Click on Wildix Integration service icon
- Select About and click Logs
To view logs, open uilog.txt and wislog.txt files.
Collect Outlook Integration logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration
file.
Or
- Go to Windows Quick Launch toolbar toolbar
- Click on Outlook Wildix Integration service icon
- Select About and click Logs
To view logs, open log.txt file.
Collect Screen Share logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\SS
Or
- Go to Windows Quick Launch toolbar
- Click on Screen Share icon
- Select About and click Logs
To view logs, open vnclog.txt file.
...
- Enter description of the bug you've encountered, provide contact email, and click Send Feedback
Note |
---|
Note: The checkbox Send logs is ticked off by default. Make sure not to disable it. |
Note |
---|
Note: Starting from WIService v 3.2.2, logs also include Headset integration data. Starting from v 3.4.1, WIService also includes Screen sharing logs. |
Collect Outlook Integration logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\HIOutlookIntegration
Or
- Go to Windows Quick Launch toolbar
- Click on Headset Integration icon
- Outlook Calendar -> Wildix
- Select About and click Logs
...
To view logs, open hiloglog.txt file.
Restart WIService - MacOS
...
Uninstall WIService - MacOS
Note |
---|
Note: Starting from WIService v. 3.10.5, it is possible to delete WIService on Mac the same way as other apps (e.g. by moving Wildix Integration Service app to Bin from Launchpad/ Library/ Applications folder) |
To delete Wildix Integration Service, run the following commands:
Code Block |
---|
sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist > /bin/dev/null 2>&1 sudo launchctl unload /Library/LaunchAgentsLaunchDaemons/com.wildix.MenuIntegrationwiservice-autoUpdate.plist > /dev/null 2>&1 /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIServiceMenuIntegration.plist sudo> rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist sudo rm dev/null 2>&1 /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist sudo rm -r> /Library/Services/WIService |
Uninstall Fax Printer - MacOS
To delete Fax Printer component, run the following commands:
Code Block |
---|
sudo launchctl unloaddev/null 2>&1 sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist /bin/launchctl unload> /Library/LaunchAgents/com.wildix.MenuIntegration.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist dev/null 2>&1 sudo rm /Library/LaunchDaemons/com.wildix.WIServicewiservice-wdautoUpdate.plist > /dev/null 2>&1 sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist > /dev/null 2>&1 sudo rm /Library/LaunchAgents/com.wildix.WIService.plist > /dev/null 2>&1 sudo rm -r /Library/Services/WIService sudo> rm r /Librarydev/PDF\ Services/Wildix\ Fax |
Html |
<div class="ask-question"> <div class="text-before-buttons"> <span style="font-size: 24px; text-align: center;">Not finding the help you need?</span><br> Join the Facebook group to ask a question! </div> <div class="fb-buttons"> <span style="align: center;"><a href="https://www.facebook.com/groups/wildixtechwizards" target="_blank"><img src="https://manuals.wildix.com/wp-content/uploads/2017/03/facebook_tech-wizards.png" alt="facebook_tech-wizards" width="282" height="80" align="center"/></a></span></div> </div> </div>null 2>&1 |
Silent Uninstall (only for .msi packages) - Windows
Run the following command through the Command Line:
Code Block |
---|
for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn" |
List of possible product id:
- {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service
- {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
- {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
- {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
- {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer
Macrosuite divider macro | ||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Button macro | ||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|