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The Document explains what is CLASSOUND Extended CNAM and how to activate it. Created: August 2023 Updated: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/AYDpDg |
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What is Extended CNAM
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CLASSOUND by Wildix already offered CNAM service for its US and Canada users. Now, there is an extended, advanced version of CNAM that provides even more benefits (currently available for the USA and Germany only).
Ensure that every call your agents make, highlights the caller name and makes customers aware of the company that contacts them. Inform your customers that the caller is a trusted company by enabling extended CNAM service which displays the personalized caller name provided by you.
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| Parameters | Extended CNAM | Standard CNAM |
|---|---|---|
| Character length | 32 (US) 30 (Germany) | 15 |
| Branded call support | Yes | No |
| Shown | Always | Not alwaysOccasionally |
Advantages
- Personalized 32-character (for US) / 30-character (for Germany) messages
- Messages displayed in call log
- Brand protection from scammers
- Verified call tag displayed during the call, which makes your calls even more trustworthy for customers
- 280 million+ US devices coverage
- Answer/ rejection statistics (can be requested additionally)
So, the main difference from the standard CNAM is the length of 30/ 32 vs 15 and the indication. This lets you turn your call into a branded one, by including the name of the company in the detected caller name as shown on the picture below:
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Requirements and activation
- x-bees / Collaboration license (US-Essential or higher)
- CLASSOUND US or Germany DID
To activate extended CNAM, apply a Customer Care request by sending the following data
- DID number
- Desired extended CNAM (30 or 32 characters depending on the country)
- Calling Company Name
- Calling Company Address
- Calling Company URL
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