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On this page, you can find detailed description of MeetingView Liveboard in x-bees, available reports and filters. Created: April 2024 Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/AYBUHQ |
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Introduction
MeetingView in x-bees allows you to monitor conference activity of employees and get reports which include such data as the number of conferences, date and time, conference title, duration, number of participants and participants list etc.
Requirements
- WMS version 6.01.20220621.2 or higher on a standalone PBX or a whole WMS Network
- License: x-bees-SuperBee
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- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).
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Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened. |
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Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. |
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To access MeetingView Liveboard:
- Go to Analytics -> on the Home or the the Liveboards tab, select MeetingView:
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Data Grid: includes the list of conferences, their date and time, direction (internal, outbound, internal), conference subject, status (completed, missed), duration, number of attendees and attendees list.
- Line Chart:
You can change the time bucket by clicking "Daily date" at the bottom of the chart to get a weekly, monthly, quarterly, or annual report. To switch between Unique or Total session ID count display by clicking Unique Count Session ID -> Aggregate at the left of the report. - Area Chart:
You can change the time bucket by clicking "Daily date" at the bottom of the chart to get a weekly, monthly, quarterly, or annual report. To switch between Unique or Total session ID count display by clicking Unique Count Session ID -> Aggregate at the left of the report.
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When you click on a filter, a pop-up window appears, which allows you to choose by which parameters you want to filter the report. E.g. clicking on the filter Direction (1), you can select inbound/ internal/ outbound conferences (2):
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Notes:
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- Date: choose the period by which the data should be filtered:
- Tab Rolling:
- Yesterday
- Today
- This (minute(s), hour(s), day(s), week(s), month(s), quarter(s))
- Last (number of minute(s), hour(s), day(s), week(s), month(s), quarter(s))
- Before (<)
- After (>)
- On or after (≥)
- On or before (≤)
- Week to date
- Month to date
- Quarter to date
- Tab Fixed:
- Between / Not in between
- On (=) / Not on (!=)
- In month and year
- In quarter and year, etc.
- Tab Rolling:
Direction: choose if you want to see inbound, internal, or outbound conferences
Note Note:
- A conference is considered outbound if both criteria below are met:
- there are external users
- an agent (PBX user) started the conference.
- A conference started by external user is marked as inbound.
- A conference is considered outbound if both criteria below are met:
Status: choose if you want the report to display completed or missed conferences
Note Note:
- A conference is considered missed in the following cases:
- There was only one participant in the conference.
For inbound conference: in case there were no agents (even if several external users joined).
For outbound conference: if there were no external users (even if several agents attended the meeting).
- A conference is considered missed in the following cases:
Name: select the user(s) to be included in the report
- PBX Department: filter the data by choosing the preferred department
- Service: select the services (Call groups) you want to be displayed
- Conference Subject: filter the report by conference subject
- Duration Filter: filter data by conference duration (e.g. conferences less than 10 seconds, up to 5 minutes/ 30 minutes etc.)
- Timezone: choose the timezone
- Group by: choose if you want to group the data by Status, Direction, Service.
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- Click on the button Save view to the left of the filters panel:
- Enter the view name and click Save:
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Note: The option "Make view available to all users" is greyed out and not available for the MeetingView report. |
Change view
The next time you open the liveboard, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
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You can select multiple filters if required (select the item on the report -> right-click on it and press Filter again).
To To clear the filters, click Clear all at the top:
Schedule Reports
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