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In this blog article, we present what is new in the WMS version 6.03. In particular, we will talk about x-hoppers and its integration with Veesion, Cloud Analytics, x-caracal, sync of user presence status from Microsoft Teams to Collaboration/ x-bees, security updates, new videoconference APIs, and much more. The full changelog is available by this link: https://wildix.atlassian.net/wiki/x/AQDIAw
Watch the video that covers all the important features and updates delivered in WMS 6.03:
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x-hoppers
With this release, we deliver several changes to x-hoppers, our Complete Retail Headset System:
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With the new call group strategy “Priority” that prioritizes agents based on their assigned priority level (1-5), calls are routed efficiently to the most qualified agents, reducing wait times and improving customer satisfaction.
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Ability to preserve custom sound prompts
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Now, by simply adding a directory named "customs" in the WMS and uploading your custom files, you can ensure that they are preserved and you can use them to personalize your PBX system and improve the overall user experience.
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Neural TTS in Dialplan
With this release, we deliver neural TTS in Dialplan thatprovides users with better quality and more human-like speech, improving the overall user experience.
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We also add support for the Italian, German, French, Dutch, Spanish, and American Spanish languages for user status reporting as a part of Wildix Business Intelligence. This feature allows service informs callers of your current user status, user status message and duration if available and it set up via Global Dialplan Variable “REPORT_USER_STATUS_FOR_EXT_CALLS”. With its help, users who speak different languages to can receive your user status updates in a language that they understand and addresses the challenge of communication in a multilingual environment.