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This guide explains how to install Dubber, a unified call recording and voice AI system, which can be integrated with Wildix. Created: January 2022 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/ywYkBgih7OAQ |
Table of Contents |
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Introduction
...
Find more info on this page: https://www.wildix.com/dubber/
Requirements
- WMS version:
- Minimum license:
- Only Cloud PBX?
- Windows ? - can be installed on Windows and Linux only? (first step - WinSCP) 5.03 or higher
- UC-Essential license or higher
- Dubber account
Installation
...
Step 1. Upload scripts
Download the following scripts and upload them scripts on your device:
Upload the scripts to /home/admin/ directory of the PBX using FileZilla, WinSCP or SCP:
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, SCP, or another SFTP client.
Note |
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Note: To be able to connect via SCPaccess file system via SFTP client, you will need to enable SSH access in WMP. Documentation: Enable SSH port on Cloud PBXs (optional) |
Step 2. Create directory
Go to console WMS -> open Terminal -> select the option 11 (Shell), login as super admin user and execute the following command:
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- Record call application. Recording must be started before other custom apps. Otherwise, some of the variables will be empty.
Custom applications with the following values: Set(__account=DubberAccountID)
Note Note: DubberAccountID variable should be replaced with the customer’s Dubber account obtained on the Dubber website.
- Set(__from=${CALLERID(num)})
- Set(__to=${EXTEN})
Set(__dubpoint=DubPointID)
Note Note: DubPointID variable should be replaced with the customer’s DubPoint IDs, obtained on Dubber website.
Set(__direction=outbound)
Note Note: Direction value should be changed based on the setup, but ultimately it is just metadata for the visuals.
Set(__path=/mnt/backups/${CDR(userfield):2:${MATH(${LEN(${link2})}-10,i)}}0.mp3)
Note Note: make sure that “Quality of calls recordings” is set to mp3 in Dialplan -> General settings, otherwise change “.mp3” to “.wav” in the 7th application.
Then, you need to route the call:- In the below example, Dial the trunk application is used.
II. Next, add a hangup Dialplan entry “h” and Custom application with the following value:
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- System(/mnt/backups/dubber/save_call.sh
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- ${account}
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- ${from}
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- ${to}
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- ${dubpoint}
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- ${direction}
...
- ${path})
This executes the script after the end of the call.
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Cronjob in the provided example is executed at the beginning of every minute, you can use crontab calculator to set it to a different value: https://crontab.guru/
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