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Info

Remote provisioning is used for remote/unreachable devices behind NAT/Firewall

Updated: February 2018

Permalink: https://confluence.wildix.com/x/xwQ8AQ

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Info

The Guide describes the remote provisioning of each Wildix device.

General information about provisioning: Provisioning of Wildix devices Guide.

Updated: May 2024

Permalink: https://wildix.atlassian.net/wiki/x/cBnOAQ

Table of Contents

Note

Note: It is possible to assign unprovisioned devices to users.

Available only for devices added via Remote Provisioning (Semi-automatic mode) or WMP. Refer to this chapter of WMS Start Guide for detailed information about assigning to users.

Step 1: Generate a provisioning link on WMS

Go to the WMS -> Devices

...

Click +Add
Select Semi-Automatic mode and click Next:

Image Added

Insert the device’s Mac Address into the
field → click on “Next”

...

field and click Next:

Note
Note: usually Mac Address is

...

located on the rear panel of your device.

Image RemovedImage Added

...

After the provisioning link has been generated

...

, copy the Provisioning URL

...

Please, use the option “Copy Link Address” in order to copy the complete string of make sure that the provisioning URL is copied properly, without any spaces.

Here are examples of a Provisioning URL:

http://[PBX_IP / PBX_Domain name]/?action=setaps

...

, for instance: http://10.100.1.132/?action=setaps or http://maartentest.wildixin.com/?action=setaps.
http://[PBX_IP / PBX_Domain name]/?action=setaps

...

Image Removed

...

&config=xml (only DaySaver/ W01GSM)

Warning
For Virtual / Hardware PBX you can use either IP address or PBX domain name in this Provisioning ULR. If you provision devices to Cloud PBX, please make sure PBX domain name is used in the Provisioning URL, and not the IP address.

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After you click Finish, the new device appears on the list:

Image Added

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Step 2: Insert the provisioning link on the device’s web interface

Start 5, WorkForce 5, ForcePro 5, WelcomeConsole 5

Go to device’s web interface
Credentials for the first time access: admin : admin
Go to menu System -> Auto Provision tab
Proceed to the section Static Provisioning Server and insert the PBX domain into the field Server Address

Image Added
Make sure HTTPS is chosen as Protocol Type:

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Proceed to the section Autoprovision Now and click the Autoprovision Now button

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Confirm the provisioning by pressing OK on the screen that pops up:
Image Added

WP4X0 2015 - 2016 - 2017, Start, WorkForce, WelcomeConsole

Go to device’s web interface
Credentials for the first time access: admin : admin

Go to menu Upgrade -> Advanced
Insert the provisioning URL into the field

...

“URL”
Click

...

AutoP Immediately

Image RemovedImage Added

Device is now rebooting (the phone screen indicates that the device is rebooting; after ). After the reboot, you can see the date and time, soft keys and “login0X” on the screen )of the device.

WP4X0 old generation and WP500

Go to device’s web interface
Credentials for the first time access:

...

admin : admin

Go to the menu Upgrade -> Advanced
Insert the provisioning URL into the field

...

“URL”

Image RemovedImage Added

...

Click

...

Confirm to save URL
Click Auto provision

Device is now rebooting (the phone screen indicates that the device is rebooting; after ). After the reboot, you can see the date and time, soft keys and “login0X” on the screen )of the device.

WP600 old generation

Note
Note:

...

This is WP600 old generation (pre 2015); new generation WP600AXX do not support provisioning via WMS, for configuration of WP600AXX (both remote and local), follow the steps described here:

...

WP600A / WP600ACG – User Guide.

Go to device’s web interface
Credentials for the first time access: admin : admin

Go to the menu Phone -> Auto Provision
Insert the provisioning URL into the field

...

“Server URL”:

Image Added

Click on

...

Autoprovision Now

Device is now rebooting (the phone screen indicates that the device is rebooting; after ). After the reboot, you can see the date and time, soft keys and “login0X” on the screen )of the device.

W01GSM

Go to device’s web interface
Credentials for the first time access: admin : admin

Go to the menu System -> System Configuration
Insert the provisioning URL into the field

...

“Primary Profile

...

URL”

Image RemovedImage Added

Click on

...

Save
Press

...

Back on the prompt page
Click on

...

Provision

Device is now rebooting.

DaySaver

Go to device's web interface
Credentials for the first time access: admin : admin
Go to the menu System -> Provision
Check off Enable
Insert the provisioning URL into the field "URL"
Click Save

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Confirm by clicking Apply
Image Added
Configuration is now applied

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W02FXS 2018, W04FXS 2020, W04FXO 2020/2023, W24FXS 2015, W24FXS 2023

Go to device’s web interface
Credentials for the first time access: admin : admin

Go to the menu Management -> Provision
Fill in the following fields:
- URL: insert the provisioning URL
- Check Interval: 604800
Click Save

Image Added

W01FXS 2014 / W02FXS 2015

Go to device’s web interface
Credentials for the first time access: admin : admin

Go to the menu Management -> Auto Provision
Fill in the following fields:
- Provision Active: select “HTTP”
- HTTP Server: enter the PBX IP address or domain
Click Submit

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Click on save and reboot:

Image Added

Device is now rebooting.

W04FXS 2017 and W04FXO 2015

Go to device’s web interface
Credentials for the first time access: admin : admin OR admin : wildix (depending on the fw version)

Go to the menu Device

...

Setting -> Provisioning

...

Insert the provisioning URL into the field “HTTP Config URL”
Make sure that the following parameters are correct:

...

- Provisioning type: HTTP
- Refresh Interval (minute):

...

- 14400

Image Added

Click

...

Apply
Change the URL address:

...

instead of "/home.asp

...

" add

...

"/Maintenance.asp" to the URL
Example: http://

...

10.

...

100.

...

5.

...

99/Maintenance.asp

Select

...

Reboot and press

...

Apply

Image RemovedImage Added

Device is now rebooting.

PRI, BRI, W04FXS (old generation), W08FXS, W16FXS

...

and W24FXS (old generation)

Go to device’s web interface
User name for the first time access

...

: public, no password

...

needed

Go to the menu Management -> Configuration Scripts
Fill in the following fields inside the section

...

“Execute Scripts”:
- Specific File Name: insert the part of the provisioning URL without the PBX IP address: ?action=setaps
- Transfer Protocol: select

...

- “HTTP”
- Host Name: enter the PBX IP address or domain name
Click on

...

Apply &

...

Execute Now

Image RemovedImage Added

Device is now rebooting.

...

W01FXS old generation

Go to device’s web interface
Credentials for the first time access:

...

administrator :

...

84117341

Go to the menu

...

Image Removed

W01FXS 2014

Go to device’s web interface

Credentials for the first time access: admin : admin

...

Others -> Auto Config

Modify the following fields:

...

- Auto Configuration: select “HTTP”
- HTTP Server: enter the PBX IP address or domain

Image Removed

Click on “Submit”

...

Click on Submit

Image Added

Go to the menu Save change
Click on

...

Save

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Device is now rebooting

...

.

W-AIR Sync Plus

Go to device’s web interface
Credentials for the first time access:

...

admin : admin
Note
Note: Starting from firmware v. 0730b0100, the credentials are: admin : Wildixwair

Go to the menu

...

Management

Modify the following fields:

...

- Management Transfer Protocol: select “HTTP”
- Configuration File Download: select “Base and Multi Cell Specific File”
- Configuration Server Address: enter the PBX IP address or domain

...

Image Removed

Go to the menu Save change
Click on “Save”

Image Removed
Device is now rebooting

W-AIR

- name
- Base Specific File: insert the part of the provisioning URL without the IP address of the PBX: ?action=setaps
- Multi Cell Specific File: the same value as in Base Specific File
Click Save and Reboot

Image Added

Device is now rebooting.

After rebooting:

Go to WMS -> Devices -> W-AIR Networks and click Add to create the network with the added base station
Select W-AIR Sync Plus in Devices tab and click Configure / Sync device
Reboot the base station one more time to apply changes

W-AIR old generation

Go to device’s web interface
Credentials for the first time access: admin : admin
Note
Note: Starting from firmware v. 0730b0100, the credentials are: admin : Wildixwair
Go to the menu Management
Modify the following fields:
- Management Transfer Protocol: select

...

- “HTTP”
- Configuration File Download: select “Base and Multi Cell Specific File”
- Configuration Server Address: enter the PBX IP address or domain name
- Base Specific File: insert the part of the provisioning URL without the IP address of the PBX: ?action=setaps
- Multi Cell Specific File: the same value as in Base Specific File

...

Click Save and Reboot

Image Added

Device is now rebooting.

After you have created the W-AIR Network in the WMS > Devices rebooting:

Go to WMS -> Devices -> W-AIR Networks

...

and click Add to create the network with the added base station
Select W-AIR in Devices tab and click Configure / Sync device
Reboot the base station one more time to apply changes

W-AIR Small Business PRE 2021 and 2021

Go to device’s web interface
Credentials for the first time access: admin : admin

Note
Note: Starting from firmware v. 0730b0100, the credentials are: admin : Wildixwair
Go to the menu Management
Modify the following fields:
- Management Transfer Protocol: select

...

- “HTTP”
- Configuration File Download: select “Base Specific File”
- Configuration Server Address: enter the PBX IP address or domain name
- Base Specific File: insert the part of the provisioning URL without the IP address of the PBX: ?action=setaps
Click on Save and Reboot

...

Image Removed

Device is now rebootingImage Added

Device is now rebooting.

W-PA

Go to device's web interface:
- Press Volume - key for 3 seconds to obtain its IP address
- IP address will be playbacked through the speaker
  Warning
  Important: to be able to get W-PA IP address, you have to connect external speakers via Speaker interfaces/ a microphone via Microphone interface.

Use first time access credentials: admin : admin
Go to menu System -> Auto Provision -> Static Provisioning Server
Modify the following fields:
- Server Address: enter your PBX host address or public IP
- Configuration File Name: ?action=setaps
- Protocol Type: HTTPS
Click Apply

Image Added

Go to menu System -> Tools -> Reboot phone
Click Reboot
Confirm the reboot by clicking OK

The device is now rebooting. You will hear two audio signals: the first one is played at the beginning of the reboot, the second one is played after it is completed.

Note: After provisioning

As soon as the device has rebooted, go to the WMS -> Devices.

The provisioned device should be present on the list, now you can see the Model (e.g. wp600 WelcomeConsole instead of phone), the device’s IP address and the FW version.

Credentials to access the device’s web interface after the provisioning:

login : admin
password : use the value in the field

...

Image Removed

...

“Password” in WMS:

...

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Versions Compared

Old Version 3

New Version Current

Key

Step 1: Generate a provisioning link on WMS

Step 2: Insert the provisioning link on the device’s web interface

Start 5, WorkForce 5, ForcePro 5, WelcomeConsole 5

WP4X0 2015 - 2016 - 2017, Start, WorkForce, WelcomeConsole

WP4X0 old generation and WP500

WP600 old generation

W01GSM

DaySaver

W02FXS 2018, W04FXS 2020, W04FXO 2020/2023, W24FXS 2015, W24FXS 2023

W01FXS 2014 / W02FXS 2015

W04FXS 2017 and W04FXO 2015

PRI, BRI, W04FXS (old generation), W08FXS, W16FXS

and W24FXS (old generation)

W01FXS old generation

W01FXS 2014

W-AIR Sync Plus

W-AIR

W-AIR old generation

W-AIR Small Business PRE 2021 and 2021

W-PA

Note: After provisioning