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Review of versions 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:

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If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

If a new version is available, click UPDATE  to to get the latest one.  INSTALLED  INSTALLED indicates that the latest version is installed.

For more information on WIService installation and update process, check out the guide guide What is WIService: Installation

How to collect

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WIService logs on macOS

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WIServiceLogs WIServiceLogs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice 
• Сlick Go

Or

• Go to macOS status menu
• Click on Wildix Integration Service icon 
• Select About and click Logs

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• and click Send Feedback
  

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• Enter description of the bug you've encountered and click Send Feedback

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Collect Screen Share logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
• Сlick Go

Or

• Go to macOS status menu
• Click on Screen Share icon 
• Select About and click Logs

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To view logs, open wislog.txt file.

Collect Headset Integration logs

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/hilog.txt
• Сlick Go

Or

• Go macOS status menu 
• Click on Headset Integration icon
• Select About and click Logs

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How to collect logs from Wildix integrations - Windows

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• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\WIService

To view logs, open wislog.txt file.

Or

• Go to Windows Quick Launch toolbar
• Click on Wildix Integration service icon
• Select About and click Logs 

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• Enter description of the bug you've encountered, provide contact email, and click Send Feedback

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• Go to Outlook Calendar -> Wildix
• Select About and click Logs 

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To view logs, open log.txt file.

Collect Screen Share logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\SS

Or

• Go to Windows Quick Launch toolbar
• Click on Screen Share  icon 
• Select About and click Logs 

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Collect Headset Integration logs  

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\HI

Or

• Go to Windows Quick Launch toolbar 
• Click on Headset Integration icon
• Select About and click Logs 

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To view logs, open hilog.txt file.

Restart WIService - MacOS

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Uninstall WIService - MacOS

To delete Wildix Integration Service, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist > /bin/dev/null 2>&1
sudo launchctl unload /Library/LaunchAgentsLaunchDaemons/com.wildix.MenuIntegrationwiservice-autoUpdate.plist > /dev/null 2>&1
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIServiceMenuIntegration.plist sudo rm> /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rmdev/null 2>&1
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist sudo rm -r> /Library/Services/WIService

Uninstall Fax Printer - MacOS

To delete Fax Printer component, run the following commands:

sudo launchctl unloaddev/null 2>&1
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
> /dev/null 2>&1
sudo rm /Library/LaunchDaemons/com.wildix.WIServicewiservice-wdautoUpdate.plist > /dev/null 2>&1
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist > /dev/null 2>&1
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist > /dev/null 2>&1
sudo rm -r /Library/Services/WIService sudo rm r> /Librarydev/PDF\ Services/Wildix\ Faxnull 2>&1

Silent Uninstall (only for .msi packages) - Windows

Run the following command through the Command Line:

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for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"

• Before WMS version 4.04.45231.19:

msiexec /x {product id} /qn

List of possible product id:

• {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service 
• {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
• {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
• {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
• {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer