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Requirements

Browser

• Google Chrome

• Chromium

• Safari 12.1.X and higher

• Microsoft Edge 79.0.309 and higher

• Firefox

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• Video: Currently the number of users who can share their videos is not limited – it's possible to see all the users who are sharing their videos in Tiles view, however for the optimal performance we do not recommend to exceed 70 users in case all of them share their videos 

Additional equipment

To ensure efficient collaboration during videoconferencing in small and large meeting rooms, Wildix offers some additional equipment:

• Wizyconf Huddle-Room: for 2-3 people sitting in front of PC/ laptop – a speakerphone with a 120° wide angle Full HD webcam and 360° microphone. More information: /wiki/spaces/DOC/pages/30281361 
• Wizyconf Conference Room - the first professional easy-to-use web conference – a fully equipped conference room: Wizyconf Conference Room - Documentation

Start a conference

1. Open conversation with a user/ group of users
2. Click on the Video icon at the top of the conversation screen:
   
   

   
   
   
   

Join a conference

When conference starts, other participants of the conversation can see the green Join button on the Inbox tab (the conversation with the conference automatically jumps to the top of the conversations list):

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Manage sound notifications

Sound notifications at the conference start are enabled by default. To manage the sound notifications settings:

1. Go to Settings -> Notifications
2. Proceed to section Sound notifications:
   
   
   
3. Use the toggle next to the On conference start option:

Schedule a conference

In case there is Google/ Microsoft calendar integration enabled, you can schedule a conference via the Schedule button in the Info frame: 

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When a PBX user is invited to a conference, they receive an invitation via email with a link to join the conference via web and a phone number, allowing them to join the conference in audio-only mode from their Wildix device. 

External user

All invited users receive an invitation via email with a link to join the conference via web and a local phone number that they can dial to join the conference in audio-only mode. 

Access from Wizyconf station

To access x-bees conference from Wizyconf station, select Wizyconf at the top -> enter the Conference ID (available in x-bees conference -> Participants -> Conference ID and Dial-in numbers). 

More information about Wizyconf station in Wizyconf Station Quick Start Guide.

Access in audio-only mode

PBX users can access the conference in the audio-only mode by calling the number 98XXXXXXX, where 98 is the Feature code Conference (by default) and XXXXXXX is the conference ID number (Conference ID is provided in the email invitation). 

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Tutorials and updates 

The basics tutorial

The basics tutorial is a great way for new users to explore x-bees video conference functionality in a convenient and interactive way. When reaching the tutorial for the first time, a yellow dot appears next to More optionsactions in the bottom menu and you can see Tutorials and updates, highlighted in yellow.

1. Click on the More options actions (1) button (three dots) and proceed to Tutorials and updates (2):
   
   
   
2. Next to The basics tutorial, press Play tutorial:
   
   
   
3. The tutorial opens up and guides you through the main features of the conference. Click Next to proceed to another feature or back arrow to return to the previous one:
   
   
   
   

If you close the tutorial, you can continue from the moment you stopped. Go to More optionsactions -> Tutorials and updates -> click Continue watching:

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When there are new features available, a yellow dot appears next to More options actions (1) and the Tutorials and updates (2) in the More options list actions list is highlighted in yellow:

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Click Next feature to move further or X to close the pop-up screen.

Conference controls 

Users start with mic/ cam off

By default all users access the conference with their microphones enabled and cameras disabled. 

The option to decide whether users should access the conference with their webcams enabled/ microphones disabled is reserved to the conference moderator:

1. Click the More optionsactions (three dots) button 
2. Click Settings

3. Click on Moderator tab:

   • Everyone starts with mic off (cam on): users join the conference with their webcams enabled and microphones disabled
   • Everyone starts with cam off (mic on): users join the conference with their microphones enabled and webcams disabled
   • Everyone follows me: users see on the screen what the moderator shows (tiles view/ sidebar view with selected user)
   • Mute reaction sounds for everyone: users do not hear reaction sounds inside the conference
4. Tick off the the options and click on OK to apply

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Microphone, Speakers and Camera settings

• 1 - Click to Mute/ Unmute your microphone or click the small Arrow up icon to access your microphone and speakers settings:
  
  
  

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You can locally flip your video or hide your video preview, for other conference participants your video remains regular. To achieve this, hover the mouse cursor over three dots in the upper right-hand side of your video preview (both Sidebar and Tiles views) and select Flip or Unpin/ Pin to stage (you can manage this option in Settings -> More -> Hide self view):

Set a background picture

Additionally, you can set a virtual background picture: 

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To upload your own backgrounds, click Add backgrounds:

Push-to-talk

In case you prefer to keep your microphone muted and unmute only when you speak, you can use Push-to-talk option:

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Read more in the chapter Keyboard shortcuts.

Noise suppression

The feature reduces background noise and echo. Ideal for cases when several participants are in the same meeting room.

1. Click three dots (More actions) button 
2. Click Noise suppression:

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1. -> Settings
2. Proceed to the tab Noise suppression, where you can enable/ disable the feature and choose type of noise suppression 

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You can also access manage Noise suppression Settings by clicking on the Noise suppression icon at the top:

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Video quality

You can adjust the quality for your video streaming. 

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Or click on the icon in the upper central side of the screen:

Performance settings chosen for the current conference are saved and automatically applied for future conferences. 

Language settings

To change the language of the interface: 

1. Click three dots (More actions) in the lower central side of the screen 
2. Click Settings

3. Settings dialog opens, click on the tab General 

4. Select the language from the drop-down list and click OK to apply
   
   

   
   

Get Conference ID and Dial-in numbers

1. Click the Participants icon in the lower central side of the screen
   
   
   

2. On the panel that opens at the right side of the screen, click Conference ID and Dial-in numbers:
   
   
   
   

3. On the screen that opens you can view the Conference ID and Dial-in phone numbers to enter the conference in audio-only mode:
   
   
   At the bottom of the screen, you can find More numbers option:
   
   
   

Toggle between Tiles view and Sidebar view 

Tiles view: 

Sidebar view: 

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If required, you can change size of Sidebar view by dragging its border to the right/left:

Pin a user

To have a particular participant visible at all times, regardless of who is speaking, you can pin a user. For this, just click on the relevant user during the conference. Pinned user is displayed with the following icon:

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1. Go to More actions -> Settings
2. Proceed to the General tab and set the max number of participants to be pinned:
   
   

View Info panel 

Click on the info icon in the upper right side of the screen (1) to open Info frame (2):

Chat

To enter group chat (with all the users):

• Click on the Open chat button (bubble icon) in the lower central side of the screen 
  
  

  

  
  

• The chat panel opens below:
  
  
  To close the chat, click on the Open chat button (bubble icon) again.

Adjust microphone volume of certain participants 

You can decrease mic volume for separate users or completely mute them (for yourself):

1. Find the user whose microphone volume you wish to adjust
2. However the mouse cursor over three dots in the upper right-hand side of the user's preview 

3. Move the blue indicator to the left to decrease the volume / to the right to increase the volume:

   
   

Screen sharing sharing 

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Otherwise, you can click again the Screen icon (the icon turns white again when the screen sharing session is terminated).

Remote control

During screen sharing, it is possible to request or provide remote control of the shared screen. 

Give remote control 

To give remote control of the screen you’re sharing:

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Once user clicks Ok, remote control gets enabled and the user can manage the mouse cursor on the screen shared. 

Request remote control

a) Via Participants panel

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To easily find the necessary participant, you can enter the participant name in the Search field:

Disable remote control 

Remote control can be disabled either by the user who is sharing the screen, or by the user who has control. To disable remote control, hover the mouse cursor over three dots of the preview of user and click Disable remote control:

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You can also disable remote control via More actions -> Remote control -> click Disable remote control next to the relevant user:

Share a YouTube video

To start sharing a YouTube video: 

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1. Click again three dots (More actions) in the lower central side of the screen
2. Click Stop video, the video sharing is stopped
   
   
   

Raise your hand/ Send reactions

To raise your hand:

• Click on the Hand icon (Raise/ Lower your hand) in the lower central side of the screen
• The Hand icon turns yellow for the user who has raised the hand. A yellow Hand icon is displayed in the upper part of the preview of the user who has raised the hand:

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• Click on the Arrow up icon (Open reactions menu) and click on a reaction

Use Whiteboard

Whiteboard feature includes a set of tools to draw different shapes, elements, add text, which allows to share your ideas with other participants in a visual way.

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Enable Picture-in-Picture

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1. To use the feature, click three dots (More actions) -> Enable Picture-in-Picture:
   
   

2. When enabled, picture-in-picture view of the selected / active user stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:

• Mute/ unmute
• Start/ stop video
• Leave conference
• Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option) 

Image ModifiedAlso, on the picture-in-picture view, you can see:

• if microphone of a user is enabled or not
• raised hands: names of the first three users who raised hands as well as how many more raised hands there are 
• preview of videos 

Other control options

In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:

• Mute separate users or ask them to unmute
• Mute all users except for one
• Disable camera of separate users
• Disable camera of all users except for one
• Remove users from the conference
• End meeting for all
• Conference recording
• Live streaming

Mute users

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1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
2. Click Mute everyone else:
   
   
   
3. A new dialog opens, click on Mute to confirm

Disable users' camera

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1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
2. Click Disable camera of everyone else:
   
   

Allow users to unmute/ enable video

By default, meeting participants can mute/ unmute themselves and enable/disable camera when they want. But if required, you can disallow them to unmute or to enable video:

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Remove users from a conference

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1. Click three dots (More actions) at the bottom menu 
2. Press End meeting for all:
   
   

Conference recording 

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Live streaming 

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1. Click once again on three dots in the lower central side of the screen
2. Click Stop live stream
3. New dialog opens; click Stop live stream to confirm 

Leave the meeting

To leave the conference:

• Click the red handset icon (Leave the meeting) in the lower central side of the screen to leave the conference:

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If a user is left alone in a conference for more then a minute, the relevant notification is displayed and the conference session is stopped automatically within 30 seconds:

Miscellaneous

Participants stats 

You can view speaker statistics, to understand how much time each user spoke during the conference:

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Talk ratio and Hints

x-bees conference offers functionality, especially useful for sales people, that allows to monitor the talk ratio, duration of the longest monologue and shows hints to agents during the conference. 

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Talk ratio is also displayed on Speaker Stats window under Speaker Time, which includes total talk time | the longest monologue | talk ratio compared to other participants: 

Enable Hints

You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:

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If you want hints to be accompanied with sound, tick off Enable sound for hints. In Talk ratio section, choose one of the below options: 

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Transcription & Subtitles

x-bees videoconference offers the Subtitles Transcription feature, that performs speech-to-text transcription of what is being said during the conference. To enable:

1. Click on More optionsactions (three dots) in the lower central side of the screen
2. Click Subtitles Transcription
3. On the The new dialog Subtitles opens Transcription opens, where you can choose the language for subtitles (subtitles get the transcription (transcription gets enabled as soon as you click on the selected language):
   
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If you want subtitles to be displayed when participants talk in the conference, you need to enable Subtitles:

1. Click More actions (three dots) 

2. Press Enable subtitles:

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When enabled, subtitles are displayed at the lower part of the screen:

Face expression analysis

You can monitor participants' mood during the conference with the Display emotions feature. 

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When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2): 

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Connection quality indication

You can see the current connection quality for each user participating in the conference:

1. Hover the mouse cursor over the user whose connection status you would like to check
2. Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
3. New dialog is displayed with the information on connection, bitrate, packet loss etc 
   • Click Show more in that dialog to see more details about your own connection quality

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Manage sound settings

By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:

1. Click three dots (More actions) in the lower central side of the screen and click Settings
2. On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
   1. Meeting reactions
   2. Incoming message
   3. Participant joined
   4. Participant left
   5. Talk while muted 
3. Click OK

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Keyboard shortcuts

For your convenience you can use keyboard shortcuts.

To view the list of the available keyboard shortcuts:

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Summary of the conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:

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• The recording of the conference with external members may be started automatically if Transcription is enabled. This allows agents to easily view the meeting data whenever required and never miss out anything important. To manage if you want the transcription and recording to be started automatically, go to Settings -> External meetings and choose the preferred options:
  
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Face expression analysis

You can monitor participants' mood during the conference with the Display emotions feature. 

1. Open Participants stats
2. Turn the toggle on next to the option Display emotions:
   
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When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2): 

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Connection quality indication

You can see the current connection quality for each user participating in the conference:

1. Hover the mouse cursor over the user whose connection status you would like to check
2. Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
3. New dialog is displayed with the information on connection, bitrate, packet loss etc 
   • Click Show more in that dialog to see more details about your own connection quality

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Manage sound settings

By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:

1. Click three dots (More actions) in the lower central side of the screen and click Settings
2. On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
   1. Meeting reactions
   2. Incoming message
   3. Participant joined
   4. Participant left
   5. Talk while muted 
3. Click OK

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The sound settings are saved and used for your future conferences.

Keyboard shortcuts

For your convenience you can use keyboard shortcuts.

To view the list of the available keyboard shortcuts:

1. Click on three dots in the lower central side of the screen
2. Click View shortcuts
3. A new dialog Keyboard shortcuts opens:
   
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Half-webinar (Visitor) mode

In case there are more than 30 participant in the conference, half-webinar mode is used, to boost conference performance. Half-webinar mode suggests there are Speakers and Visitors in the conference. First 30 members who join the conference are automatically added as Speakers, while the rest participants join as Visitors. 

Visitors have access to a limited conference functionality compared to Speakers:

• Visitors are muted and do not have Start/ Stop camera buttons. 
  
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• In Settings, Visitors can only choose the audio output:
  
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Moving Visitors to Speakers

• If a Visitor wants to speak in the conference, they should press the Unmute button (1) or raise a hand (2):
  
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• Speaker can admit or reject the request via push notifications or via the Participants panel:
  
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When the request is admitted, Visitor is moved to Speakers. There is no restriction to the number of Visitors that can be moved to Speakers. 

Moving Speakers to Visitors

If required, you can move Speakers to Visitors:

1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
2. Click Move to visitors
   
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3. Confirm you want to move the user to visitors
   
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View the Visitors list

At the top, next to the conference title, there are two separate counters that display the number of speakers and visitors in the conference:

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To view the list of Visitors, Speakers can click on the Visitors counter at the top:

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  A pop-up window with the list of visitors in the conference opens:

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x-bees conference on mobile

Starting from x-bees app v. 1.53.1.192083 on iOS and v. 1.53.1.192083 on Android, conferencing feature is built into x-bees mobile app. 

When the conference starts, the green Join button appears on the Inbox tab.  To join the conference, tap Join:

To join the conference on mobile, you need to install x-bees conference app. You can install it by the following links:

• x-bees conference by Wildix for iOS 
• x-bees conference by Wildix for Android

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 After tapping the Join button, x-bees conference app automatically opens and you get into the conference:

Once in the conference, you have the following conference controls:

• Mute/unmute yourself

• Enable/ disable camera
  

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  Note: To be able to unmute yourself and enable camera, you need to allow x-bees conference access to Microphone and Camera in your smartphone settings.

  
  

• Open chat: When you tap the Chat button, you are directed to x-bees app with the relevant conversation
  
• Settings: The Settings section provides the following options: 
  • Car mode
  • Enable low bandwidth mode
  • Start recording
  • Start live stream 
  • Share a YouTube video
  • Start screen sharing
  • Participants stats
  • Exit tile view 
  • Send reactions 
  • Raise Your HandImage Removedlive stream 
  • Participants stats
  • Enter/ Exit tile view 
  • Subtitles
  • Send reactions 
  • Raise Your Hand

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• When you tap on a conference participant, you get the following options:
  • Ask to unmute
  • Mute 
  • Mute everyone else
  • Disable camera
  • Remove Kick out from conferenceSend private message
  • Connection Info 

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• • Show on stage
  • Manage volume

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• To switch between between front and rear camera when you enable video, tap on the camera icon at the top: 
  
  
• To leave the conference room, tap the red handset icon:
  
  
  
• When you switch to other x-bees tabs (e.g. Inbox), without tapping the button Leave the conference, you remain in the conference. To open the conference, click on the Expand icon on the Inbox tab:
  
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