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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: November 2023 Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
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Introduction
CDR-View in x-bees allows you to monitor the call activity of the employees and get
Scroll export button | ||||||||
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Info |
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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: November 2023 Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
Table of Contents |
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Introduction
CDR-View in x-bees allows you to monitor the call activity of the employees and get reports related to the number of calls, costs, call duration, usage of trunks, etc, as well as analyze the activity of call agents and response groups.
Requirements
- WMS version 6.01.20220621.2 or higher on a standalone PBX or a whole WMS Network
- License: x-bees-SuperBee
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groups.
Requirements
- WMS version 6.01.20220621.2 or higher on a standalone PBX or a whole WMS Network
- License: x-bees-SuperBee
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- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs.
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Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened
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Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. |
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- Click on the button Save view to the left of the filters panel:
- Enter the view name and click Save:
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Note: The option "Make view available to all users" is greyed out and not available for the CDR-View2.x report. |
Change view
The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
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