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In this blog article, we present what is new in the WMS version 6.03. In particular, we will talk about x-hoppers and its integration with Veesion, Cloud Analytics, x-caracal, sync of user presence status from Microsoft Teams to Collaboration/ x-bees, security updates, new videoconference APIs, and much more. The full changelog is available by this link: https://wildix.atlassian.net/wiki/x/AQDIAw
Watch the video that covers all the important features and updates delivered in WMS 6.03:
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x-hoppers
With this release, we deliver several changes to x-hoppers, our Complete Retail Headset System:
Adding Added the possibility to increase x-hoppers volume in case of noisy environments which addresses the difficulty of hearing participants in a conference call due to external noise.
Adding Added the possibility to transcribe the content of x-hoppers conference and post it in x-bees conversation which helps keeping keeps track of conference call discussions and sharing them with other users who may not be presentall the chats between shop assistants and keeps managers and people working in shifts posted on what is happening in a shop.
Documentation: x-hoppers Documentation.
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With this release, we continue developing the integration with Veeesion, the company that develops AI systems focused on detecting thiefsthefts.
To effectively manage and respond to security alerts, we add automatic posting of Veesion alerts to x-bees conversationconversations. Alerts containing critical information such as alert type, date, time, camera IP, ID of the camera and group, as well as video attachment, are automatically sent to x-bees conversation. This allows for immediate notification of relevant parties and quick response to security alerts.
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With the new call group strategy “Priority” that prioritizes agents based on their assigned priority level (1-5), calls are routed efficiently to the most qualified agents, reducing wait times and improving customer satisfaction.
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Previously, when upgrading your PBX system, any custom prompts would be lost, causing frustration and inconvenience.
Now, by simply adding a directory named "customs" in the WMS and uploading your custom files, you can ensure that they are preserved and you can use them to personalize your PBX system and improve the overall user experience.
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Neural TTS in Dialplan
With this release, we deliver neural TTS in Dialplan thatprovides users with better quality and more human-like speech, improving the overall user experience.
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Documentation: https://www.wildix.com/wp-content/wms-api/
Security
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Updates
We deliver new features that enhance the security and convenience of PBX systems. These features include:
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We also add support for the Italian, German, French, Dutch, Spanish, and American Spanish languages for user status reporting as a part of Wildix Business Intelligence. This feature allows service informs callers of your current user status, user status message and duration if available and it set up via Global Dialplan Variable “REPORT_USER_STATUS_FOR_EXT_CALLS”. With its help, users who speak different languages to can receive your user status updates in a language that they understand and addresses the challenge of communication in a multilingual environment.