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This Article explains what happens if Partner has overdue invoice payments. Created: October 2020January 2022 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/lgSmBng7OAQ |
Partners with overdue invoice payments receive a warning notification on the 2nd day of the overdue. In 5 days the ability to order HW / HWaaS is blocked.
In 30 days, Portal functionality is locked. In 35 days, unpaid services are stopped.
Partners receive the following email notifications:
- Notifications about restricted HW and HWaaS ordering: on the 5th, 10th, and 15th day of the overdue
- Notification about locked Portal functionality: on the 30th day of the overdue
- Notification about stopped services: on the 35th day of the overdue
Use case 1: Partner has overdue payments less than 5 days
Partner with an overdue payment less than 5 days logged in to the Portal gets a warning message
After clicking OK button, the partner is redirected to the Account Balance page
The Cart is still available for making orders
Use case 2: Partner has overdue payments more than 5 days
Partner with an overdue payment more than 5 days logged in to the Portal gets a warning message
After clicking OK button, the partner is redirected to the Account Balance page
The Cart is blocked and it is impossible to make orders, but Partner still has the ability to order licenses
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