scroll-export-button
| Scroll export button |
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| scope | current |
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| template-id | 0fa09813-8b86-460a-aa1d-ef450a80e9ce |
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| quick-start | true |
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| add-on | Scroll PDF Exporter |
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| Info |
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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: November 2023 Updated: May 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
Introduction
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Note: - Analytics data is stored in an AWS datacenter in the region where the PBX is located.
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- in the region where the PBX is located.
- Analytics is not available if there is any licensing issue on the PBX. To enable Cloud analytics, there should be a valid license set, complying with the rule: 1 Customer = 1 set of licenses = 1 WMS Network.
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- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs.
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Note: - If sending of the events was enabled and then disabled,
the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened- the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.
- On WMS versions prior to v. 6.06.20240530.1, Cloud Analytics is enabled by default if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin.
Documentation: WMS Settings Menu - Admin Guide (Features section).
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Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. |
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Note: - Flow id is the unique identifier of a call, including all call transfers.
For example, you see a call that consists of multiple parts and want to filter all its parts. You can use Flow id for this. - Part refers to the number of transfers, starting from 0. First part of a call is a 0 transfer, the next on is the first transfer (Part=1), etc.
- In the Flags column, call flow is marked with flags (which act like tags). Currently, the following flags are available: voicemail, wizyConference, pbxConference, mobility, fax.
- The columns From MOS / To MOS (the Mean Opinion Score) display the caller / callee overall voice call quality. MOS is a rating from 1 to 5 ( 1 = the lowest score, 5 = the highest score), which is standardized by the International Telecommunications Union ITU-T.
Service Number column displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer. For internal calls, the value is Null. Service Number column is available starting from WMS 6.04. Ring Time displays the time when no one has picked up the call yet. Wait Time displays the waiting time (in seconds) in such cases as call put on hold, IVR etc. time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time. Wait Time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold. - Starting from WMS v. 6.06.20240425.1, there is the column Cost, which displays cost for external calls
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- Click on the button Save view to the left of the filters panel:
- Enter the view name and click Save:
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Note: The option "Make view available to all users" is greyed out and not available for the CDR-View2.x report. |
Change view
The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
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