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The Article describes how to configure IVR with voice control using ASR in Dialplan. Created: October 2018 Updated: January 2023 WMS version: Starting from 45.0X Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/ZYDIAQhwzOAQ This feature is a part of WBI set: Wildix Business Intelligence - Artificial Intelligence services |
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IVR via ASR in Dialplan
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- Starting from WMS version 45.0X
- Per user systems (feature not available for lifetime PBXs) with Premium license
- Currently available in English, Italian, German, French languages
Configuration
- Create a new Dialplan procedure and specify the destination numbers. For example, 1 - Sales; 2 - Support; 3- Administration
- Use "Set" Dialplan applications and the followings variables to adjust the call routing:
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In case you need to use the feature in other languages, add "Set" - "Language" before "Play sound" application and edit your voice prompts inside the applications, example:
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Currently available languages in "Set" - "Language" application: en, en-us, it, fr, de. |
Demo video with W-AIR Headset
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Configuration tips on how to start calls from W-AIR Headset using Automatic Speech Recognition: read the document W-AIR Headset - User Manual.
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