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View transcription of a conference
During the conference, click the Transcription button in the top right corner under the Info button:
Note Note: The button gets displayed after somebody starts talking. If the button is not shown, make sure the Transcription feature is enabled in the conference:
Transcription is enabled in English by default, if there are external users in the conference, unless configured otherwise in Settings -> External meetings. You can find more details about the Transcription feature and how to manage it in x-bees Web User Guide (Transcription & Subtitles section).
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A separate dialog opens where the conversation is transcribed in real time. There, you can see the transcription and user emotions (positive, neutral, negative, mixed):
You can drag and drop the window and place it where you prefer. Or you can click on the Expand button:
When expanded, the transcription is moved to the right of the screen, on the Info tab and stay there until you close it:
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After the call, you can see the links to open or download the transcription in the conversation:
View real-time transcription on Live Dashboard
You can also view the transcription of a call/ conference via Live Dashboard. For this, click on the Transcription button next to the necessary conversation:
Get transcriptions of calls and conferences
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Summary of the call/ conference and transcription, topic, participants and link to Sales Intelligence are sent to emails of the PBX users participating in the conference / call, if Transcription was enabled:
To SalesforceSalesforce
In case Salesforce Auto Logging integration is enabled (for more information, check the documentation: x-bees Admin Guide), the summary and transcription of conferences and recorded calls are automatically added to Salesforce:
For conferences:1.
- Proceed to the necessary Contact -> Activity
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- Choose the activity
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On the Details tab ->
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Description section you can find the
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following information:
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- Conference start time
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- Participants
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- Call brief: short description of the conference
- Link to Sales Intelligence (documentation: Sales Intelligence in x-bees)
- On the tab Related you can find the attached file with the complete transcription of the conference:
For calls:
- Proceed to the necessary Contact -> Activity
- Choose the activity
On the Details tab -> Task information -> Comments section you can find the following information:
- Call start time
- Call brief: short description of the call
- Link to Sales Intelligence (documentation: Sales Intelligence in x-bees)
4. On the tab Related you can find the attached file with the complete transcription of the call
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To HubSpot
In case HubSpot Auto Logging integration is enabled (for more information, check the documentation: x-bees Admin Guide), the summary and transcription of conferences and recorded calls are automatically added to HubSpot:
- Proceed to the necessary Contact -> Activity (or Calls / Meetings tab for calls / conferences correspondingly)
- Choose the activity
- When you expand the activity, you can find the following information:
- Participants: the list of the call / conference participants
- Call brief: short description of the call / conference
- Link to Sales Intelligence (documentation: Sales Intelligence in x-bees)
- File with the transcription
Conference:
Call:
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