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Info

This document describes how to process and pay bills directly via WMP.

Created: January 2021

Updated: May 2022June 2023

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/kofPBThrOAQ


Warning

Note for Italy: the direct payment feature can be enabled on demand.


Table of Contents

Introduction

Thanks to Wildix integration with Stripe online payment solution, you can pay bills directly on WMP.  

Wildix offers 4 payment methods:

Available payment methodSupported countries
Single Euro Payments Area (SEPA) 
  • Austria
Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Martinique
  • Netherlands
  • Norway
  • Spain
  • Sweden
    • Switzerland
    • Spain
    • Switzerland

    For the following countries, currency conversion is applied:

    • Denmark 
    • Norway
    • Sweden
    Bacs Direct Debit
    • UK
    Automated Clearing House (ACH)
    • USA
    Credit Card
    • USA
    Apple Pay / Google Pay
    • USA
    Pre-Authorised Debit
    • Canada


    You can process your bills on WMP -> Orders & Billing -> Account Balance. The option for making payments appears once you have Due or OverDue bills.

    ...

    And there is a separate CSV file that shows CLASSOUND DIDs Usage ("Usage csv").

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    How to pay directly via WMP

    1. Go to WMP -> Orders & Billing -> Account Balance
    2. Click Pay your bill button:


      Note

      Reminder: the button appears if you have Due or OverDue bills.


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    3. The payment method is detected automatically for your country

    ...

    • For conducting a SEPA payment, provide the following information:
      • Email
      • IBAN 
      • Account holder information: fill in Name on account and Billing address
    • Click Pay  


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    • The payment is completed: 

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    • You can track the confirmation status on Account Balance tab. It takes about 1 hour to have the payment approved:Payout timing for SEPA payments is up to 5 business days:


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    • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance:

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    Bacs Direct Debit (UK only)

    • For conducting a Direct Debit payment, provide the following information:
      • Email
      • Sort code
      • Account number
      • Account holder information: fill in Name on account and Billing address
    • Agree to the terms and click Continue

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    • Confirm the payment by clicking Pay:

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    • The payment is completed: 


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    • You can track the confirmation status on Account Balance tab. It can take Payout timing for Bacs Direct Debit payments is up to 3 business days to have the payment approved: :


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    • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance: 

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    ACH payments (USA only)

    • For conducting an ACH payment, you need to connect your bank account to Plaid:
    • Click Continue

      • Select your bank from the list:

      Log in to your bank account: enter credentials and click Submit:

      Verify your identity: select a verification method and click Continue. Once you receive a security code, enter it and click Submit

      Provide an access to your account and click Continue:

      choose US bank account in Payment method section and enter your Email and Full name:

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      • Choose your bank and log into your bank account.

      • To confirm the payment, click Pay: 

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    • You can track the confirmation status on Account Balance tab.

      • It takes about 1 hour to have the payment approved: 

    • Payout timing for ACH payments is up to 4 business days:

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    • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance: 

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    Credit Card payments (USA only)

    • For payments with credit card, provide the following information:
      • Email
      • Payment method: the option Card is selected by default
      • Card information
      • Name on card
      • Country or region: choose United States
      • ZIP code
    • Click Pay:

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    • Credit card payments are processed immediately, the status changes to APPROVED and Running open Total changes to zero balance: 

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    Apple Pay / Google Pay (USA only)

    For the USA, besides credit card and US bank account payments, there is also Apple Pay/ Google Pay option available. Apple Pay/ Google Pay button appears if the following requirements are met:  

    Apple Pay: 

    • macOS 10.14.1 or higher /  iOS 12.1 or higher
    • Safari browser
    • A valid card registered with Apple Pay

    Google Pay:

    • Google Chrome or Safari browser
    • A valid card registered with Google Pay.

    Click on the Apple Pay/ Google Pay button to proceed with payment:


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    Apple Pay/ Google Pay payments are processed immediately, the status changes to APPROVED and Running open Total changes to zero balance: 

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    Pre-Authorised Debit (Canada)

    • For conducting a Pre-Authorised Debit payment, provide the following information:
      • Email
      • Name on account
    • Click Pay

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    • At this point, connect to your bank account, click Agree to proceed:

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    • Enter your bank account credentials and click Continue:


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    • Verify your identity: answer a security question and click Continue:

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    • Select a relevant account and click Continue:


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    • To confirm the payment, click Pay: 


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    • You can track the confirmation status on Account Balance tab. It takes about 1 hour to have the payment approved:  Payout timing for Pre-Authorised Direct Debit payments is up to 5 business days: 


      Image Added


    • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance

    How to activate auto-withdrawal via WMP

    Starting from August 2022, it is possible to activate automatic payment of invoices via WMP.

    Note

    Note: You need to make at least one payment manually before the Auto-withdrawal option can be activated. 

    To activate auto-withdrawal:

    1. Go to WMP -> Order & Billing
    2. On the Account Balance tab, click the Activate auto-withdrawal button:

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    3. Confirm activation of automatic payments:

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    Once enabled, invoices are paid automatically on the due date. The option of manual payments remains and, if you wish, you can still process payments via the Pay your bill button.

    If you wish to disable auto-withdrawal, click the Cancel auto-withdrawal button:


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    How to activate early auto-payment

    Early payments are encouraged and can help you save up to 12% off your annual invoices. In case of paying an invoice a month before the due date, you get 1% off it, which is shown as a discount off the next invoice. The discount is calculated as a daily rate of 12% per annum, so every day counts. In case the invoice is overdue by three days or more, a blanket 12% annual interest on late payments is charged, calculated as a daily rate.

    To enable early auto-payment:

    1. Log in to WMP
    2. Go to Orders & Billing -> Account Balance
    3. Click Enable early auto-payment

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    Note

    Note: 

    • Each invoice must be paid in full.
    • The discount must be 20 CHF/EUR/GBP/USD or more to be credited.
    • Deductions do not affect MRR.

    For late payment fees:

    • A minimum of 20 CHF/EUR/GBP/USD will be charged for the late payment.
    • Interest will be added to the next invoice as a separate charge.
    • Interest does not count toward MRR.

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