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The Article describes how to configure IVR with voice control using ASR in Dialplan. Created: October 2018 Updated: January 2023 WMS version: 4Starting from 5.00X Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/ZYDIAQhwzOAQ This feature is a part of WBI set: Wildix Business Intelligence - Artificial Intelligence services |
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IVR via ASR in Dialplan
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A customer can pronounce the first and last name of an employee with whom he wants to contact, or say one of the keywords configured in Dialplan. After that, the call is transferred to the specified employee / Dialplan number.
Requirements
- Starting from WMS version 45.00X
- Per user systems (feature not available for lifetime PBXs) with Premium license
- Currently available in English, Italian, German, French languages
Configuration
- Create a new Dialplan procedure and specify the destination numbers. For example, 1 - Sales; 2 - Support; 3- Administration
- Use "Set" Dialplan applications and the followings variables to adjust the call routing:
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In case you need to use the feature in other languages, add "Set" - "Language" before "Play sound" application and edit your voice prompts inside the applications, example:
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Currently available languages in "Set" - "Language" application: en, en-us, it, fr, de. |
Demo video with W-AIR Headset
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Configuration tips on how to start calls from W-AIR Headset using Automatic Speech Recognition: read the document W-AIR Headset - User Manual.
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