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On this page, you can find documentation about x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores. Created: December 2021May 2022 Updated: April 2024 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/HgUkBgTh-OAQ Other x-hoppers documentation: x-hoppers Admin Guide, x-hoppers datasheet |
Table of Contents |
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Introduction
...
x-hoppers Headset Overview
1 - Microphone
2 - Mute button
...
If the headset goes out of range or has been removed from the broadcast, it automatically rejoins the broadcast within 5 seconds of becoming available again.
Speaking in the broadcast
How to mute/ unmute
There are two options to mute/ unmute to speak in the broadcast:
- Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the headset goes back to mute.
- Mute button (Hands-free mode): press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till the Mute button is pressed again or till the headset is placed on the charger.
Muting the broadcast
To mute the broadcast, double-press the Call button. Audio from the broadcast gets muted for 60 seconds by default, unless another timeout was configured by Admin.
To unmute the broadcast before the 60-second timeout, double-press the Call button again.
Volume Control
Press Volume+/ Volume- buttons to increase/ decrease the volume of the broadcast.
Managing incoming calls
When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer.
...
- Double-press the Call button to answer an incoming call and put an active call yourself on hold in the broadcast.
Warning |
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Important: In the Retail mode, the headset doesn’t differentiate between the broadcast and an incoming call, which means the headset stays muted after accepting the call, until manually unmuted. Check the How to mute/ unmute section of this guide. |
Put a call on hold/ Retrieve a call
- Double-press the Call button to put a call on hold/ retrieve a call.
Swap between
...
active call and broadcast
- Double-press the Call button to swap between two active calls or between a call and the broadcast.
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- To end a call and return to the broadcast, single press the Call button.
...
- double-click on the AUX Function button.
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