On this page, you can find documentation about x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores. Created: May 2022 Updated: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/Th-OAQ Other x-hoppers documentation: x-hoppers Admin Guide, x-hoppers datasheet |
x-hoppers provides an active channel to colleagues and support anywhere in the store, connects clerks, allowing to easily communicate with each other in a broadcast as well as receive incoming calls.
As an x-hoppers user, you are connected to a broadcast in Retail mode (muted by default). If you want to talk, simply press a button to unmute yourself. Besides, you can accept incoming calls, after which you are automatically returned to the broadcast.
1 - Microphone
2 - Mute button
3 - Call button
4 - Volume- button
5 - LED Indicator
6 - AUX Function button (Power On)
7 - Volume+ button
8 - Speaker
Note: There are 2 button combinations that have to be pressed at the same time: Register - Call, Volume+ and Volume- Power off - AUX function, Volume+ and Volume- |
Color | LED indication | Status |
Green | Short blink followed by long blink | Power Up |
Fast short blink, repeated | Incoming call | |
Single short blink. Notification of call only via audio in HS | 2nd incoming call, call active | |
Single short blink | In call | |
Long blink | Battery charging | |
Steady on | Battery charging, full | |
Red | Long blink followed by short blink | Power Down |
Fast, short blink | Low battery | |
Steady on | Battery charging, low battery | |
Long blink | Registration failed | |
Single short blink repeated slow | Idle, out of range | |
Blue | Short blink repeated fast | Registration, ongoing |
Long blink | Registration completed | |
Single short blink repeated slow | Idle, connected | |
Purple | Steady on | Menu |
None | Deregistered |
The headset automatically joins the broadcast once left up from the charging cradle.
If the headset goes out of range or has been removed from the broadcast, it automatically rejoins the broadcast within 5 seconds of becoming available again.
There are two options to mute/ unmute to speak in the broadcast:
To mute the broadcast, double-press the Call button. Audio from the broadcast gets muted for 60 seconds by default, unless another timeout was configured by Admin.
To unmute the broadcast before the 60-second timeout, double-press the Call button again.
Press Volume+/ Volume- buttons to increase/ decrease the volume of the broadcast.
When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer.
Important: In the Retail mode, the headset doesn’t differentiate between the broadcast and an incoming call, which means the headset stays muted after accepting the call, until manually unmuted. Check the How to mute/ unmute section of this guide. |