...
...
...
...
...
...
...
...
...
| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
| Html |
|---|
<div class="fb-like" data-href="https://confluence.wildix.com/x/ZYDIAQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |
...
| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
| Info |
|---|
The Article describes how to configure IVR with voice control using ASR in Dialplan. Created: October 2018 Updated: January 2023 WMS version: 4Starting from 5.00X Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/ZYDIAQhwzOAQ This feature is a part of WBI set: Wildix Business Intelligence - Artificial Intelligence services |
| Table of Contents |
|---|
IVR via ASR in Dialplan
...
A customer can pronounce the first and last name of an employee with whom he wants to contact, or say one of the keywords configured in Dialplan. After that, the call is transferred to the specified employee / Dialplan number.
Requirements
- Starting from WMS version 45.00X
- Per user systems (feature not available for lifetime PBXs) with Premium license
- Currently available in English, Italian, German, French languages
Configuration
- Create a new Dialplan procedure and specify the destination numbers. For example, 1 - Sales; 2 - Support; 3- Administration
- Use "Set" Dialplan applications and the followings variables to adjust the call routing:
...
In case you need to use the feature in other languages, add "Set" - "Language" before "Play sound" application and edit your voice prompts inside the applications, example:
| Note |
|---|
Currently available languages in "Set" - "Language" application: en, en-us, it, fr, de. |
Demo video with W-AIR Headset
| Scroll only inline |
|---|
Link: |
...
https://youtu.be/z6S4-c2- |
...
koc |
| easy-html-macro |
|---|
<iframe src="https://www.youtube.com/embed/z6S4-c2-koc" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Configuration tips on how to start calls from W-AIR Headset using Automatic Speech Recognition
...
- Make sure the procedure for calling Feature Codes is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
- Take into consideration that feature is available in different languages only on WMS 4.0 and only in English, Italian, French and German.
- You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
- If, for some reason, you would like to use the feature described in this document (IVR via ASR) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:
...
: read the document W-AIR Headset - User Manual.
| Macrosuite divider macro | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Button macro | ||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|