We have 2 types of call transfer, under which the call can be lost - blind transfer and semi-attended transfer. If, after transferring the call, the called party does not pick up the phone, "return from transfer" will be executed. If, when the call is returned, the user to whom the call returns is not answered or will be busy/unavailable - the call may be lost. In this case, the transfer of the call to the receptionist can be used.
To transfer call to a receptionist, need to create a context named "receptionist" and specify the destination for the "default" extension.
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The Article describes how to transfer forwarded external and parked calls to a receptionist in case such calls are not answered by a transferee. Created: December 2018 Permalink: https://wildix.atlassian.net/wiki/x/gx3OAQ |
The configuration of transferring forwarded external and parked calls back to a receptionist might be useful in the following scenario:
There are 2 types of call transfers when a call can be lost: blind and semi-attended transfers.
- If the call is transferred, but the transferee doesn't answer/ is busy/ unavailable, "Return from transfer" feature is activated
- The call is returned to the person who is busy/ unavailable/ doesn't answer
Also, the feature can be used for calls returning from parking.
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Important: "Return form transfer" feature is disabled by default for PBXs with "USA" country code (except calls returning from parking). The behavior can be changed via custom global variable "RETURNFROMTRANSFER=yes". Consult Custom Global Dialplan Variables List for details. |
Configuration
To transfer a call to a receptionist, you need to create a new Dialplan procedure "receptionist" and specify the transfer destination for the "default" extension:
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