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Document description Created: June 2020 Permalink: |
Table of Contents |
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Requirements
- PC with Windows 10
- USB 3.0 TypeA-TypeB hi-quality cable one meter max length
- Wildix PTZ Camera
Upgrade procedure
Run WildixCameraUpgrader.exe application:
...
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Take the steps described in this Guide to upgrade Wizyconf PTZ Camera in order to activate audio-tracking mode (available starting from Wizyconf App v. 1.2.1) / Wizyconf 4K Camera.
Created: June 2020 Updated: December 2021 Permalink: https://wildix.atlassian.net/wiki/x/jhjOAQ |
Table of Contents
Requirements
- Windows 10 OS
- USB 3.0 Type A-Type B hi-quality cable, one meter max length
- USB hub/ extender with an external power supply
- Wildix Wizyconf PTZ Camera/ 4K Camera
Upgrade procedure
Run WildixCameraUpgrader_v1.0.5.exe application:
Connect the PTZ / 4K Camera using USB hub or extender to the USB 3.0 port on your computer
...
/ laptop
Wait till the application detects the camera:
...
Download the
...
PTZ Camera firmware (v 3.1.71_56) / 4K Camera firmware (v 8.4.144) and click Select File to upload it:
Click Upgrade button and confirm
...
the upgrade procedure by clicking Yes:
Wait
...
til the application upgrades the PTZ / 4K Camera
Warning Important: the procedure can take up to 20 minutes. Do not disconnect the camera
...
during the upgrade procedure. It can harm your camera!
...
When the upgrade is completed, a popup window with a success message
...
is displayed:
Appendix 1. Troubleshooting
Q:
...
Camera upgrade failed or Application can’t detect the PTZ
...
/ 4K Camera
A:
- Try to use a different USB cable
...
- Try to use a
...
- different USB3.
...
- 0 port on your computer
...
- Disconnect any unnecessary USB devices from your computer
...
- / laptop
- Do not use any USB hubs or extenders
...
Q:
...
I connected the PTZ
...
/ 4K Camera, but I see the “Unsupported device connected” message
A:
...
Disconnect all other USB devices and connect only the Wildix PTZ
...
/ 4K Camera.
Q: I accidentally disconnected the PTZ
...
Camera during the upgrade
...
procedure
A:
...
Connect the PTZ
...
Camera back
...
and follow the instructions
...
described above.
Warning |
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Important: this scenario is not applicable to the 4K Camera. Please make sure you do not disconnect it as it can harm the camera! |
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