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x-bees integration with WhatsApp allows users to receive and reply to messages from clients that are contacting agents via WhatsAppwho contact them via WhatsApp. Each user receives 200 SMS per month by default. After exceeding this limit, a fee is applied to each additional SMS. You can find the fee details in the Salesforce Partner Community -> Price Book -> CLASSOUND.

Note

 Note:

  • A customer can initiate a conversation by writing to the Company's WhatsApp number and the agent can reply in x-bees. However, it is not possible to start a conversation from x-bees. So, the first message should be an incoming message from WhatsApp.  
  • The price per message is the same as for SMS and part of the package 
  • Agent can reply within 24 hours after receiving an external user's message. After 24 hours, the conversation switches to read-only mode. In case an external user writes another message to the same conversation, an agent again has 24 hours to reply.
  • Sending emojis from x-bees to WhatsApp is not supported. 

Requirements

  • Facebook Business Manager verification (see the details below)
  • x-bees-Standard license or higher
  • CLASSOUND DID for WhatsApp (it can be Fully ported, New or Outbound-only, and may be either previously or newly ordered) indicated in Call group settings -> SMS/ Messengers field in WMS:

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