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This document describes how to exchange SMS messages using CLASSOUND service.

Created: August 2020

Updated: July October 2022

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Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region
Available for new mobile number: United Kingdom (2-way SMS) CLASSOUND DIDs

Usage

Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:

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Note

Notes:

Only outgoing SMS are supported.
To provide possibility for clients to contact back the sender, you can add Kite link to the SMS message. Kite documentation: Wildix WebRTC Kite - Admin Guide: Create Kite link
If you want to change sender name (User Name), you can do it in 2 ways:
- Manually: change name of relevant user in WMS -> Users
- Automatically via API: https://{domain}/api/v1/doc/#operation/updatePBXColleague
  API documentation can be accessed via PBX or by the link: https://www.wildix.com/wp-content/wms-api/.
- For accessing API, UC-Business license is required.

Warning

Note for US customers:

Sending bulk outbound SMS is allowed only from customer’s DID, to comply with US requirements of numeric sender ID. Sending from customer's name is not supported.
Office DID should be indicated in WMS -> User -> Office number.

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