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pip install librosa

XHOP_VOICE_AUTH=yes 

Modify the users dialplan as follows: 

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Enter *Wairhotline*

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• Set -> Language -> choose language
• Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast
• Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc. 

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Joining the Broadcast from Other Devices

Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. There are two options:

• A user should dial the feature code for Conference access (98 by default) + the conference room number. Example: 981 for conference room number 1.
• Alternatively, a Dialplan can be configured so that when users dial a certain number, e.g. 333, the call is automatically put into the broadcast. 

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Enable Voice Verification for Specific Departments

# vi  /etc/systemd/system/pbx-data-engine.service.d/override.conf

[Service]
ExecStart=
ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr --xhop_voice_login department

# vi  /etc/systemd/system/pbx-data-engine.service.d/override.conf

[Service]
ExecStart=
ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr --xhop_voice_login department
Environment='XHOP_VOICE_AUTH_DEPS_LIST=Sales,Support'

XHOPPERS_VOICEFOOTPRINT_PROMPT=your custom prompt

XHOPPERS_LOGIN_PROMPT=custom login message

XHOPPERS_CONFIRMATION_PROMPT=no

XHOPPERS_FINISH_PROMPT=your custom prompt

Modify the users dialplan as follows: 

1. Click Add number

2. Enter *Wairhotline*
   

   Note
   Note: It is the value which is dialled by the headset in the Retail mode. This value is default and should not be changed.

   
   

3. Add the below Dialplan applications:
   
   • Set -> Language -> choose language
   • Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast
   • Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc. 

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Joining the Broadcast from Other Devices

Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. There are two options:

• A user should dial the feature code for Conference access (98 by default) + the conference room number. Example: 981 for conference room number 1.
• Alternatively, a Dialplan can be configured so that when users dial a certain number, e.g. 333, the call is automatically put into the broadcast. 

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Make Announcement to Users of Specific Departments

Starting from WMS 6.07, it is possible to make announcement in x-hoppers broadcast to users of specific Departments only. 

1. Create a CURL request that triggers a message to the required department.

Example: 

curl -X POST --header 'Authorization: Bearer {token}'

https://{pbx domain}/api/v1/Originate -d

'channel=Local/999@myDialplan&application=System&async=true' -d

'variable=dst=777,dept=Sales,msg=help required at checkouts'

Where:

• 999 (you can set a custom number) = the Dialplan rule that processes the request. 
• dst = the rule in the outgoing Dialplan of users that should receive the announcement
• dept =  department name
• msg = the announcement: a text prompt or a path to an audio file stored on the PBX
  

2. Create rule 999 (you can set a custom number) and call the following script in that rule:

Custom app :: System(data_engine_cli OriginatePlayback ${dst} '${dept}' '${msg}')

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3. Create a Dialplan rule with dst number (this can be any number that is not occupied by a user or by another real destination, e.g. 111 or 777) in the outgoing users Dialplan(s). If users have different Dialplans, the rule with dst number should be created in each of them (or it can be added as an included procedure). Configuration:

• Set :: Language :: en (this one is needed for TTS processing)
• Set(sound=${SHELL(/usr/sbin/data_engine_cli GetSound ${CALLERID(num)})})
• Play sound :: ${sound}
  

# systemctl daemon-reload # systemctl restart pbx-data-engine

Modifying the timeout of broadcast mute

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# vi /etc/systemd/system/pbx-data-engine.service.d/override.conf
[Service]
Environment='XHOP_UNHOLD_TIMEOUT=120' 

Where 120 is the custom timeout. If you want to disable the timeout, set the value to 0:

Environment='XHOP_UNHOLD_TIMEOUT=0' 

2. Reload systemd and restart the service to apply the changes:

# systemctl daemon-reload
# systemctl restart pbx-data-engine

QR code system 

Use cases  

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Record in-store conversations (listen in CDR-View)

Starting from WMS 6.03.20230630.3, it is possible to record in-store conversations and listen them via CDR-View. The recording starts when user unmutes himself in the conference and begins talking.

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1. In WMS, navigate to Dialplan menu -> Dialplan rules tab
2. Download and import the "ChatGPT" Dialplan procedure.bkp required for ChatGPT Integration
3. Modify the users Dialplan by adding adding an entry *wair*as a called number with the following Dialplan applications under :
   

   1. Set -> Language

   :

   1. -> choose language

   2. Speech to text -> insert Please unmute and say question for Chat GPT, or wait to join the broadcast

   (

   1. or any customized text

   )

   2. Jump to if -> "${RECOGNITION_RESULT}"="question" -> select ChatGPT procedure

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   1. Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast

   2. Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc
      
      

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How to use 

For the current development stage, users are limited to asking one question. To ask another question, Headset should be put into the Charger and then lifted again, which restarts the interaction and allows to ask a new question. Alternatively, user has to double-press the AUX Function button.

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