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The Document explains what is CLASSOUND Extended CNAM and how to activate it. Created: August 2023 Updated: April 2024 Permalink: https://wildix.atlassian.net/wiki/x/AYDpDg |
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What is Extended CNAM
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CLASSOUND by Wildix already offered CNAM service for its US and Canada users. Now, there is an extended, advanced version of CNAM that provides even more benefits (currently available for the USA and Germany only).
Ensure that every call your agents make, highlights the caller name and makes customers aware of the company that contacts them. Inform your customers that the caller is a trusted company by enabling extended CNAM service which displays the personalized caller name provided by you.
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| Parameters | Extended CNAM | Standard CNAM |
|---|---|---|
| Character length | 32 | 15 |
| Branded call support | Yes | No |
| Shown | Always | Occasionally |
Advantages
- Personalized 32-character messages
- Messages displayed in call log
- Brand protection from scammers
- Verified call tag displayed during the call, which makes your calls even more trustworthy for customers
- 280 million+ US devices coverage
- Answer/ rejection statistics (can be requested additionally)
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- x-bees / Collaboration license (US-Essential or higher)
- CLASSOUND US or Germany DID
To activate extended CNAM, apply a Customer Care request by sending the following data
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