Page Comparison

Introduction 

MeetingView in x-bees allows you to monitor conference activity of employees and get reports which include such data as the number of conferences, date and time, conference title, duration, number of participants and participants list etc.

Requirements

• WMS version 6.01.20220621.2 or higher on a standalone PBX or a whole WMS Network
• License: x-bees-SuperBee

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• Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).

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• Data Grid: includes the list of conferences, their date and time, direction (internal, outbound, internal), conference subject, status (completed, missed), duration, number of attendees and attendees list. 
   
  

• Line Chart:
  
  You can change the time bucket by clicking "Daily date" at the bottom of the chart to get a weekly, monthly, quarterly, or annual report. To switch between Unique or Total session ID count display by clicking Unique Count Session ID -> Aggregate at the left of the report. 
  
  
• Area Chart:
  
  

You can change the time bucket by clicking "Daily date" at the bottom of the chart to get a weekly, monthly, quarterly, or annual report. To switch between Unique or Total session ID count display by clicking Unique Count Session ID -> Aggregate at the left of the report. 

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• Date: choose the period by which the data should be filtered:
  • Tab Rolling: 
    • Yesterday
    • Today
    • This (minute(s), hour(s), day(s), week(s), month(s), quarter(s))
    • Last (number of minute(s), hour(s), day(s), week(s), month(s), quarter(s))  
    • Before (<)
    • After (>)
    • On or after (≥)
    • On or before (≤)
    • Week to date
    • Month to date
    • Quarter to date
  • Tab Fixed:
    • Between / Not in between
    • On (=) / Not on (!=)
    • In month and year
    • In quarter and year, etc. 

• Direction: choose if you want to see inbound, internal, or outbound conferences
  

  Note
  Note: A conference is considered outbound if both criteria below are met: there are external users an agent (PBX user) started the conference.  A conference started by external user is marked as inbound.

  
  

• Status: choose if you want the report to display completed or missed conferences
  

  Note
  Note:  A conference is considered missed in the following cases: There was only one participant in the conference. For inbound conference: in case there were no agents (even if several external users joined).  For outbound conference: if there were no external users (even if several agents attended the meeting).

  
  

• Name: select the user(s) to be included in the report

• PBX Department: filter the data by choosing the preferred department 
• Service: select the services (Call groups) you want to be displayed
• Conference Subject: filter the report by conference subject
• Duration Filter: filter data by conference duration (e.g. conferences less than 10 seconds, up to 5 minutes/ 30 minutes etc.)
• Timezone: choose the timezone
• Group by: choose if you want to group the data by Status, Direction, Service. 

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1. Click on the button Save view to the left of the filters panel:
   
   
2. Enter the view name and click Save:

Change view

The next time you open the liveboard, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2): 

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