Versions Compared

Old Version 1

changes.mady.by.user Tatiana Bieliakova

Saved on

compared with

New Version 2

changes.mady.by.user Tatiana Bieliakova

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Scroll export button
scopecurrent
template-id0fa09813-8b86-460a-aa1d-ef450a80e9ce
quick-starttrue
add-onScroll PDF Exporter

Info

On this page, you can find detailed description of CDR-View MeetingView Liveboard in x-bees which provides the description of , available reports and filters.

Created: November 2023Updated: March April 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQDzDgAYBUHQ


Table of Contents

Introduction 

CDR-View MeetingView in x-bees allows you to monitor the call conference activity of the employees and get reports related to which include such data as the number of calls, costs, call conferences, date and time, conference title, duration, usage of trunks, etc, as well as analyze the activity of call agents and response groupsnumber of participants and participants list etc.

Requirements

  • WMS version 6.01.20220621.2 or higher on a standalone PBX or a whole WMS Network
  • License: x-bees-SuperBee

...

  • Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).
Note

Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.


Warning

Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. 

How to access

...

MeetingView 

To access CDR-ViewMeetingView Liveboard:

  • Go to Analytics -> on the Home or the Liveboards tab, select CDRView X.X, where X.X is a version

...

  • MeetingView:

Image Added

View Different Charts

x-bees CDR-View MeetingView Liveboard provides the report data in different charts and you can easily navigate between them by choosing the necessary tabone: 

Image Removed
Image Added

The following views are available: 

...

Image Removed

  • Area Chart

...

  • Data Grid

...

Note

Note: 

  • Flow id is the unique identifier of a call, including all call transfers. 
    For example, you see a call that consists of multiple parts and want to filter all its parts. You can use Flow id for this.
  • Part refers to the number of transfers, starting from 0. First part of a call is a 0 transfer, the next on is the first transfer (Part=1), etc.
  • In the Flags column, call flow is marked with flags (which act like tags). Currently, the following flags are available: voicemail, wizyConference, pbxConference, mobility, fax.
  • The columns From MOS / To MOS (the Mean Opinion Score) display the caller / callee overall voice call quality. MOS is a rating from 1 to 5 ( 1 = the lowest score, 5 = the highest score), which is standardized by the International Telecommunications Union ITU-T.

  • Service Number column displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer. For internal calls, the value is Null. Service Number column is available starting from WMS 6.04. 

  • Ring Time displays the time when no one has picked up the call yet. Wait Time displays the waiting time (in seconds) in such cases as call put on hold, IVR etc. 

In the column with the sound icon, you can download call recordings:

Image Removed

Note

Current limitations: 

  • In case of a WMS Network, you need to be logged in to the PBX, which the recording belongs to. Otherwise, the recording cannot be downloaded.  
  • If there were several recordings during a call, only the latest recording is displayed.

...

  • : includes the list of conferences, their date and time, direction (internal, oubound), conference subject, status (completed, missed), duration, number of attendees and attendees list. 
     
    Image Added


Note

Note: 

  • A conference is considered outbound if both criteria below are met:
    • there are external users
    • an agent (PBX user) started the conference. 
  • A conference started by external user is marked as inbound. 
  • A conference is considered missed in the following cases:
    • There was only one participant in the conference.

    • For inbound conference: in case there were no agents (even if several external users joined). 

    • For outbound conference: if there were no external users (even if several agents attended the meeting). 


  • Line Chart:
    Image Added
    You can change the time bucket by clicking "Daily date" at the bottom of the chart to get a weekly, monthly, quarterly, or annual report.     To switch between Unique or Total session ID count display by clicking "Unique Count Session ID" at the left of the report. 


  • Area Chart:

    Image Added


  • Pie Chart

  • Bar Chart

  • Column Chart 

...

  • Call Quality

    Note

    Note: currently this report is in Beta stage, available from WMS 6.04.20230815.1 and higher.


Filter Report Data 

On the page that opens, you can see a report that displays data according to the filters at the top:

...

For most filters, you can choose either to include or exclude data: 

Save filter settings 

Add a new view

After you've applied filters to the report, you can save the filter settings:

  1. Click on the button Save view to the left of the filters panel:

  2. Enter the view name and click Save:


Note

Note: The option "Make view available to all users" is greyed out and not available for the CDR-View2.x report.

Change view

The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2): 

...

Here you can also switch to another saved view if available. 

Manage views

Click on the button to the left of the filters section on the top (1) and select Manage views (2): 

...

On the Manage views screen, you can rename the view or delete it:

Filter data via values in the report

Starting from WMS 6.04, it is possible to filter report data by choosing necessary values right on the report:

...

To clear the filters, click Clear all at the top:

Choose time bucket / filters / sorting via the charts 

You can also choose time bucket, apply filters or apply preferable sorting directly on the charts. For this, click on the top bottom button (1) and select the option you need (2) (in our example on the screenshot below it is "Time Bucket"): 

Schedule Reports

Create scheduled report

CDR-View allows you to configure scheduled reports to have them sent to email(s) at specified interval.

...

Click Save to save the scheduled report.

Manage scheduled reports

To manage your scheduled reports, click the More (three dots) button (1) and select Manage schedules (2):

...