| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
...
- Alternatively, click on the More (three dots) button on the Conversation Info frame and click Leave conversation
Mark conversation as read/ unread
- Hover the mouse over the necessary conversation and click on the More icon:
- Press Mark as unread:
or Mark as read:
Conversations filter
Conversations on the Inbox page in x-bees are split by the following tabs:
...
When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
| Note |
|---|
Note:
Limitation:
|
When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
...
| Warning |
|---|
Current limitations:
|
...
x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
| Anchor | ||||
|---|---|---|---|---|
|
...